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How Client Capabilities, Vendor Configuration And Location Impact Bpo Outcomes, Jonathan W. Whitaker, Sanjeev Kumar, M. S. Krishnan
How Client Capabilities, Vendor Configuration And Location Impact Bpo Outcomes, Jonathan W. Whitaker, Sanjeev Kumar, M. S. Krishnan
Management Faculty Publications
Despite the increasing use of onshore and offshore business process outsourcing (BPO), a comprehensive literature review [38] finds that there has been limited empirical research on BPO outcomes. This article responds to the call for research by developing and testing a conceptual model for BPO outcomes using data from 50 firms publicly traded in the U.S., including 38 firms in the Forbes Global 2000. We find that client firm capabilities, vendor configuration, and country location lead to interesting tradeoffs in the BPO quality, cost, and time outcomes. For example, while multi-sourcing offers advantages such as risk mitigation, client firms encounter …
Offshoring, Local Market Entry, And The Strategic Context Of Cross-Border Alliances: The Impact On The Governance Mode, Gabriella Lojacono, Nicola Misani, Stephen Tallman
Offshoring, Local Market Entry, And The Strategic Context Of Cross-Border Alliances: The Impact On The Governance Mode, Gabriella Lojacono, Nicola Misani, Stephen Tallman
Management Faculty Publications
International alliances have been studied in considerable depth, but almost entirely as host market entry options. And while much global value production is done through international alliances, the organizational forms used to control dispersed value chains are often reduced to "make or buy"– that is, captive operations vs. market-based outsourcing. We examine how strategic purpose (vertical or offshore production vs. horizontal or production for local market entry) affects the choice of cooperative governance form. We contend that an offshore production role as opposed to a market entry strategy, makes an alliance more likely to be governed as a contractual alliance …
The Effects Of Offshoring On Judgment Quality In A Management Accounting Task, Daniel D. Selby
The Effects Of Offshoring On Judgment Quality In A Management Accounting Task, Daniel D. Selby
Accounting Faculty Publications
This study investigates the effects of offshoring on judgment quality in a management accounting context (i.e., capital budgeting). The effects of offshoring on judgment quality are understudied and might explain the ineffective and inefficient use of information in offshoring arrangements (Srikanth and Puranam, 2011). A 3x2 between-subject experiment was conducted where participants were assigned to one of three experimental conditions: onshore team, offshore team, or no team. Two dependent variables were measured for judgment quality: effectiveness and efficiency. My results suggest that offshoring may have detrimental effects on efficiency. However, I also find that offshoring does not affect effectiveness.
Organizational Learning And Capabilities For Onshore And Offshore Business Process Outsourcing, Jonathan W. Whitaker, Sunil Mithas, M. S. Krishnan
Organizational Learning And Capabilities For Onshore And Offshore Business Process Outsourcing, Jonathan W. Whitaker, Sunil Mithas, M. S. Krishnan
Management Faculty Publications
This paper identifies and analyzes firm-level characteristics that facilitate onshore and offshore business process outsourcing (BPO). We use organizational learning and capabilities to develop a conceptual model. We test the conceptual model with archival data on a broad cross section of U. S. firms. Our empirical findings indicate that firms with experience in onshore information technology (IT) outsourcing and capabilities related to IT coordination applications and process codification are more likely to engage in BPO, and firms with experience in internationalization are more likely to engage in offshore BPO. We also find that IT coordination applications have a greater impact …
Offshoring, Outsourcing, And Strategy In The Global Firm, Stephen Tallman
Offshoring, Outsourcing, And Strategy In The Global Firm, Stephen Tallman
Management Faculty Publications
Offshore outsourcing of many of the activities of the firm has become a major issue of concern in welfare economics, politics, business management, and international business scholarship. From both practical and scholarly perspectives, though, we must recognize that this is not a new phenomenon, and that neither outsourcing nor offshoring is necessarily the problem that has been represented in the popular and scholarly press (Contractor et al., 2010: Engardio, 2006). The production of goods in locations other than those in which they are sold has been an established strategy of multinational firms for decades--as has the subset of situations in …
Is The World Flat Or Spiky? Information Intensity, Skills, And Global Service Disaggregation, Sunil Mithas, Jonathan W. Whitaker
Is The World Flat Or Spiky? Information Intensity, Skills, And Global Service Disaggregation, Sunil Mithas, Jonathan W. Whitaker
Management Faculty Publications
Which service occupations are the most susceptible to global disaggregation? What are the factors and mechanisms that make service occupations amenable to global disaggregation? This research addresses these questions by building on previous work by Apte and Mason (1995) and Rai, Patnayakuni, and Seth (2006) that focuses on the unbundling of information and physical flows. We propose a theory of service disaggregation and argue that high information intensity makes an occupation more amenable for disaggregation because the activities in such occupations can be codified, standardized, and modularized. We empirically validate our theoretical model using data on more than 300 service …