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Coordinating Job Release Dates With Workdays: A Job Shop Application To Utilities Field Service Scheduling, Ryan Lawrence Pelkey
Coordinating Job Release Dates With Workdays: A Job Shop Application To Utilities Field Service Scheduling, Ryan Lawrence Pelkey
Dissertations and Theses
A local utility company processes a variety of jobs each day including meter reading, service shut-offs, emergency response, and customer service work. For the Company, a specific workflow begins with automated meter-reading (AMR) and ends with collections/service shut-offs (CSOs) for accounts with excessively late payments (AMR-CSO workflow). There are considerable and systemic sources of variability in both the workload and resource demands of the AMR-CSO workflow including order arrival, order release schedules, order batch-sizing and maintenance scheduling.
This project draws on theory from the job-shop problem to explore possible means to mitigate this variability. We hypothesized that controlling various forms …