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The Online Student Experience: An Exploration Of First-Year University Students’ Expectations, Experiences And Outcomes Of Online Education, Melanie Henry Jan 2018

The Online Student Experience: An Exploration Of First-Year University Students’ Expectations, Experiences And Outcomes Of Online Education, Melanie Henry

Theses: Doctorates and Masters

Online higher education presents a critical opportunity to extend and diversify the student body. The Online Student Experience (OSE), and online student outcomes, however, remain shrouded in ambiguity. The literature presents conflicting reports of online education (OE) quality, confounded by a lack of appreciation for potential differences between online and on-campus education, and a diversity of interpretations for what constitutes OE. The present research conceptualises OE as representing university courses that require students to interact with instructors and course materials via the internet, with no expectation of attending a university campus. A broad student-centred perspective is notably lacking from the …


Managing Organizational Learning Ambidexterity: An Exploratory Study Of Australian Large Service Organizations, Agung N. L. I. Fahrudi Jan 2018

Managing Organizational Learning Ambidexterity: An Exploratory Study Of Australian Large Service Organizations, Agung N. L. I. Fahrudi

Theses: Doctorates and Masters

Organizational ambidexterity is about developing necessary organizational capabilities to compete in new and changing markets that enable organizations to survive in the face of dynamic external environments. It is about finding a balance between exploring new knowledge and exploiting existing knowledge or capabilities. The research on ambidexterity has offered different mechanisms for pursuing ambidexterity, and has highlighted the pivotal role of organizations’ senior teams and leadership behaviors in balancing the conflicting demands of exploration and exploitation. Research has also shown that no universal best practices should be sought to resolve the dilemma but instead leaders need to understand the situational …