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Learning Through Industry-University Collaboration: Observation Of Product Innovation Cases Targeting Low-Income Communities, Hande Işik-Tosun
Learning Through Industry-University Collaboration: Observation Of Product Innovation Cases Targeting Low-Income Communities, Hande Işik-Tosun
Learn X Design Conference Series
Poverty is one of the most significant problems faced by humanity. Today, a high number of the world’s population, known as the bottom or base of the (economic) pyramid (BoP), lives on less than $1.90 daily income. Various stakeholders take part in a range of efforts aiming to solve this multi-faceted and complex problem. Among these efforts, innovative product development has gained acceleration in the last two decades with the contribution of private sector actors. Yet, the challenges in practice force these actors to embrace the problem area creatively. At this point, university collaborations offer creative and inspiring ways of …
Taking The Culture Out Of The Lab And Into The Office: A “Non-Lab” Approach To Public Service Transformation, Ryan Hum, Paul A. Thibaudeau
Taking The Culture Out Of The Lab And Into The Office: A “Non-Lab” Approach To Public Service Transformation, Ryan Hum, Paul A. Thibaudeau
Learn X Design Conference Series
Over the years, “Innovation labs” have come and gone in public sector organizations. At Immigration, Refugees and Citizenship Canada, one low-key, co-design project over-delivered on client insights, service experience improvements and operational efficiencies. This case study shares one department’s success in embedding human-centered design into organizational culture by: competing against graduate design students, co-designing across the organization (from call agents, to policy, immigration officers, and communications), creating a design project alumni community, and adhering to rigorous measurement and experimentation. The case study will share opportunities and challenges that emerged from the process of embedding human-centered design (via a “non-innovation lab”) …