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An Empirical Study On Email Use, Stress, And Employee Job Satisfaction In A Covid-19 Environment, David J. Bouvier
An Empirical Study On Email Use, Stress, And Employee Job Satisfaction In A Covid-19 Environment, David J. Bouvier
College of Business Theses and Dissertations
April 2020, COVID-19 (COVID) changed the world and how society functions, transforming the means in which we communicate. Face-to-face interactions were abruptly and immediately replaced with technology mediums. The increase in technology use changed our interpersonal communication habits, placing greater reliance on new and existing electronic methods. Although new forms continue to evolve, the predominate electronic communication method utilized is email. This research uses grounded theory on stress and technology acceptance, and further assesses perceived email volume changes to analyze the relationship of these constructs to job satisfaction during COVID. The data was collected from 147 employees of a mid-sized …