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The Lived Experiences Of 911 Telecommunicators: Life Outside Of The Call Center, Mary's Dariela Martinez Jan 2023

The Lived Experiences Of 911 Telecommunicators: Life Outside Of The Call Center, Mary's Dariela Martinez

Theses and Dissertations

911 operators are tasked with solving the caller's problem by promptly and efficiently decoding a cry for help, collecting pertinent information, quickly deciding its priority level, and dispatching the appropriate assistance. These employees are responsible for what happens on that line, internalizing their problems to solve those of the callers, which often result in stress disorders, trauma, and personal, professional, and social issues. Their job duties are extensive, the responsibility is vast, and the overall environment can be overwhelming. Aside from the environmental stressors, the details of each critical incident leave the employee susceptible to various risk factors and other …


Conflict, Stress And Faith Experienced By Caregivers Of Bipolar Family Members, Sharonrose Bollers Jan 2019

Conflict, Stress And Faith Experienced By Caregivers Of Bipolar Family Members, Sharonrose Bollers

Department of Conflict Resolution Studies Theses and Dissertations

Mental health issues present challenges to the mentally ill, and to the family members who are their caregivers. Among the challenges faced by caregivers are conflict and stress. This transcendental phenomenological study explored the experiences and perceptions of caregivers of conflict, stress, and the role of faith. In addition, this study sought to learn what lessons and strategies caregivers utilized and often created while caring for their family member with bipolar disorder. In this study ten caregivers were interviewed, telephonically or face-to-face, using a semi-structured interview format. Coming from four states, some were employed, some were retired, and one was …


Examining Mother And Father (Dis)Agreement Of Youth Mental Health Among Ethnically Diverse Families, Areti Vassilopoulos Jan 2019

Examining Mother And Father (Dis)Agreement Of Youth Mental Health Among Ethnically Diverse Families, Areti Vassilopoulos

Theses and Dissertations

Many children and adolescents in the United States experience externalizing behavior problems identified as attention-deficit/hyperactivity disorder, oppositional defiant disorder, and conduct disorder. These behavior problems cause disruptions in the youth’s socioemotional functioning and academic success. The assignment of a diagnosis from the DSM-5 is often the first step in treatment planning, because many clinics and third-party payers require a diagnosis for authorization of treatment payment. However, research has repeatedly revealed that informants differ in the information they provide regarding youth mental health. While studies have separately examined the association of youth characteristics, parent characteristics, and family characteristics and informant agreement, …


Toward A Model Of 12-Step Engagement: Predicting Recovery Involvement In Narcotics Anonymous, Hillary L. Howrey Jan 2016

Toward A Model Of 12-Step Engagement: Predicting Recovery Involvement In Narcotics Anonymous, Hillary L. Howrey

Theses and Dissertations

Substance use disorders (SUDs) affect a significant portion of the population and are noteworthy public health concerns. Mutual help organizations (MHOs) such as Alcoholics Anonymous and Narcotics Anonymous are considered evidence-based practices for SUDs. Despite a growing body of research examining mechanisms of change in MHOs, relatively few investigations of 12-step organizations have been theory-driven. Theory-based models of recovery provide a more comprehensive view of the range of individual factors affecting individuals in recovery and how and why they might engage in recovery-related behaviors. Stress and coping theory fills a gap in explaining how improvements occur as a result of …


What Works For Successful In-Home Family Therapists Working At Community-Based Agencies, Aleyah R. Yasin Jan 2016

What Works For Successful In-Home Family Therapists Working At Community-Based Agencies, Aleyah R. Yasin

Department of Family Therapy Dissertations and Applied Clinical Projects

Resiliency is an important characteristic of successful therapists (Aponte, 1991; Aponte & Carlsen, 2009; Aponte & Winter, 2000; Clark, 2009; Hamel & Laraway, 2004; Kuiper, 2012; Protinsky & Coward, 2001; Rosenburg & Pace, 2006; Wolgien & Coady, 1997), especially those in entry-level positions that tend to involve high stress and turnover (Acker, 2004; Clark, 2009; Davis, 2013; Greenson, Guo, Barth, Harley, & Sission, 2009; Grosch & Olsen, 1994; Gupta, Peterson, Lysaght, & Zweck, 2012; Horan, 2002; Maslach & Leiter, 1997; Negash & Sahin, 2011; Rosenburg &Pace, 2006; Skovolt &Trotter Mathison, 2011). This study explored the perspectives of six therapists providing …