Digital Commons Network^™

Framing Automation Trust: How Initial Information About Automated Driving Systems Influences Swift Trust In Automation And Trust Repair For Human Automation Collaboration, Scott Anthony Mishler

Psychology Theses & Dissertations

The study examines how trust in automation is influenced by initial framing of information before interaction and how later active calibration methods can further influence trust repair or dampening after an automation error in a three-experiment study. As more human drivers begin to use automated driving systems (ADSs) for the first time, their initial understanding of the system can influence their trust leading to a miscalibration of trust. Prior studies have investigated how trust develops through interactions with an automated system, but few have looked at integrating swift trust and framing to calibrate trust before interaction and investigate further active …

The Effects Of Automation Transparency And Reliability On Task Shedding And Operator Trust, William Everett Lehman

Psychology Theses & Dissertations

Because automation use is common in many domains, understanding how to design it to optimize human-automation system performance is vital. Well-calibrated trust ensures good performance when using imperfect automation. Two factors that may jointly affect trust calibration are automation transparency and perceived reliability. Transparency information that explains automated processes and analyses to the operator may help the operator choose appropriate times to shed task control to automation. Because operator trust is positively correlated with automation use, behaviors such as task shedding to automation can indicate the presence of trust. This study used a 2 (reliability; between) × 3 (transparency; within) …

Whose Drive Is It Anyway? Using Multiple Sequential Drives To Establish Patterns Of Learned Trust, Error Cost, And Non-Active Trust Repair While Considering Daytime And Nighttime Differences As A Proxy For Difficulty, Scott Mishler

Psychology Theses & Dissertations

Semi-autonomous driving is a complex task domain with a broad range of problems to consider. The human operator’s role in semi-autonomous driving is crucial because safety and performance depends on how the operator interacts with the system. Drive difficulty has not been extensively studied in automated driving systems and thus is not well understood. Additionally, few studies have studied trust development, decline, or repair over multiple drives for automated driving systems. The goal of this study was to test the effect of perceived driving difficulty on human trust in the automation and how trust is dynamically learned, reduced due to …

Testing A Model Of Servant Leadership's Influence On Follower Outcomes: Exploring Mediation Effects Of Follower Trust And Prosocial Identity, Dante P. Myers

Psychology Theses & Dissertations

Servant leadership is beginning to emerge as a premier positive leadership approach in the 21st century. However, recent theoretical propositions detailing the process through which servant leadership impacts outcomes has not been tested. Using the JD-R framework, the present study investigates follower prosocial identity and follower trust as key mediators of the relationship between servant leadership and follower job satisfaction, organizational commitment, organizational citizenship behaviors, community citizenship behaviors, and turnover intentions. Research participants included 578 working adults recruited from Amazon’s Mechanical Turk (MTurk) that responded to three surveys separated by approximately one month each. The hypothesized model was tested using …

The Effects Of Automation Transparency And Ethical Outcomes On User Trust And Blame Towards Fully Autonomous Vehicles, Nathan Andrew Hatfield

Psychology Theses & Dissertations

The current study examined the effect of automation transparency on user trust and blame during forced moral outcomes. Participants read through moral scenarios in which an autonomous vehicle did or did not convey information about its decision prior to making a utilitarian or non-utilitarian decision. Participants also provided moral acceptance ratings for autonomous vehicles and humans when making identical moral decisions.

It was expected that trust would be highest for utilitarian outcomes and blame would be highest for non-utilitarian outcomes. When the vehicle provided information about its decision, trust and blame were expected to increase. Results showed that moral outcome …

Effects Of Visibility And Alarm Modality On Workload, Trust In Automation, Situation Awareness, And Driver Performance, Smruti J. Shah

Psychology Theses & Dissertations

Driving demands sustained driver attention. This attentional demand increases with decreasing field visibility. In the past researchers have explored and investigated how collision avoidance warning systems (CAWS) help improve driving performance. The goal of the present study is to determine whether auditory or tactile CAWS have a greater effect on driver performance, perceived workload, system trust, and situation awareness (SA). Sixty-three undergraduate students from Old Dominion University participated in this study. Participants were asked to complete two simulated driving sessions along with Motion Sickness Susceptibility Questionnaire, Background Information Questionnaire, Trust Questionnaire, NASA Task Load Index Questionnaire, Situation Awareness Rating Technique …

The Effects Of Alarm System Errors On Dependence: Moderated Mediation Of Trust With And Without Risk, Eric T. Chancey

Psychology Theses & Dissertations

Research on sensor-based signaling systems suggests that false alarms and misses affect operator dependence via two independent psychological processes, hypothesized as two types of trust. These two types of trust manifest in two categorically different behaviors: compliance and reliance. The current study links the theoretical perspective outlined by Lee and See (2004) to the compliance-reliance paradigm, and argues that trust mediates the false alarm-compliance relationship but not the miss-reliance relationship. Specifically, the key conditions to allow the mediation of trust are: The operator is presented with a salient choice to depend on the signaling system and the risk associated with …

The Role Of Trust As A Mediator Between System Characteristics And Response Behaviors, Eric T. Chancey

Psychology Theses & Dissertations

There have been several theoretical frameworks that acknowledge trust as a prime mediator between system characteristics and automation reliance. Some researchers have operationally defined trust as the behavior exhibited. Other researchers have suggested that although trust may guide operator response behaviors, trust does not completely determine the behavior and advocate the use of subjective measures of trust. Recently, several studies accounting for temporal precedence failed to confirm that trust mediated the relationship between system characteristics and response behavior. The purpose of the current work was to clarify the roles that trust plays in response behavior when interacting with a signaling …

The Effects Of Automation Expertise, System Confidence, And Image Quality On Trust, Compliance, And Performance, Randall D. Spain

Psychology Theses & Dissertations

This study examined the effects of automation expertise, system confidence, and image quality on automation trust, compliance, and detection performance. One hundred and fifteen participants completed a simulated military target detection task while receiving advice from an imperfect diagnostic aid that varied in expertise (expert vs. novice) and confidence (75% vs. 50% vs. 25% vs. no aid). The task required participants to detect covert enemy targets in simulated synthetic aperture radar (SAR) images. Participants reported whether a target was present or absent, their decision-confidence, and their trust in the diagnostic system's advice. Results indicated that system confidence and automation expertise …

The Effects Of Operator Trust, Complacency Potential, And Task Complexity On Monitoring A Highly Reliable Automated System, Nathan R. Bailey

Psychology Theses & Dissertations

Technological advances have allowed for widespread implementation of automation in complex systems. However, the increase in quantity and complexity of advanced automated systems has raised a number of potential concerns including degraded monitoring skills. The present investigation consisted of two studies that assessed the impact of system reliability, complacency potential, monitoring complexity, operator trust, and system experience on monitoring performance. In both studies, participants monitored a simulated aviation display for failures while operating a manually controlled flight task. In addition, the second experiment assessed the ability of operators to detect a single automation failure over three experimental sessions. Results indicated …