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Controlling Our Emotion At Work: Implications For Interpersonal And Cognitive Task Performance In A Customer Service Simulation, Moshe Feldman
Controlling Our Emotion At Work: Implications For Interpersonal And Cognitive Task Performance In A Customer Service Simulation, Moshe Feldman
Electronic Theses and Dissertations
Display rules are used by organizations to define appropriate behaviors and expressions while interacting with others in the workplace. Emotional labor is a function of the effort required to adhere to these display rules and has been associated with negative outcomes such as stress and burnout which can lead to higher levels of turnover and health care costs for the organization. In addition, evidence suggests that emotional labor may come at a cognitive cost as well. Hence, reducing the amount of emotional labor should be beneficial to both employees and organizations alike. The current study used a customer service simulation …
Investigating The Effects Of Tactile Stress On A Military Touniquet Application Task, Razia Nayeem
Investigating The Effects Of Tactile Stress On A Military Touniquet Application Task, Razia Nayeem
Electronic Theses and Dissertations
In combat, soldiers encounter stress from multiple sources including loss of sleep, extremely high levels of physical and psychological discomfort, extended periods of increased vigilance, and intense danger. Therefore, it is imperative to train such personnel on how to cope with these stressors. One way to do this is to include stressors in different forms of training to acclimate soldiers to the subsequent stress of combat. Due to their advantages, tactile trainers are being investigated increasingly for the use of training Army medics in this context. The present work examines how vibrating tactile sensors, or tactors, can be used as …
The Effects Of Training On Goal Orientation, Mentoring Relationship Processes, And Outcomes, Shannon Scielzo
The Effects Of Training On Goal Orientation, Mentoring Relationship Processes, And Outcomes, Shannon Scielzo
Electronic Theses and Dissertations
The purpose of the current study was to examine the effectiveness of preparatory training for mentors and proteges with respect to relationship processes and outcomes. Specifically, it was proposed that training provided to mentors and their proteges should foster a high learning goal orientation and a low avoid goal orientation. The former is associated with learning for the sake of continuous improvement and the latter is associated with a willingness to be perceived by others as having failed at a task. It was hypothesized that mentors and proteges who received goal orientation training prior to beginning their formal mentoring sessions …
Game On: The Impact Of Game Features In Computer-Based Training, Renee Derouin-Jessen
Game On: The Impact Of Game Features In Computer-Based Training, Renee Derouin-Jessen
Electronic Theses and Dissertations
The term "serious games" became popularized in 2002 as a result of an initiative to promote the use of games for education, training, and other purposes. Today, many companies are using games for training and development, often with hefty price tags. For example, the development budget for the U.S. Army recruiting game, "America's Army" was estimated at $7 million. Given their increasing use and high costs, it is important to understand whether game-based learning systems perform as billed. Research suggests that games do not always increase learning outcomes over conventional instruction. However, certain game features (e.g., rules/goals, fantasy, challenge) might …
Trait Arousability And Its Impact On Adaptive Multimedia Training, Sae Schatz
Trait Arousability And Its Impact On Adaptive Multimedia Training, Sae Schatz
Electronic Theses and Dissertations
Today's best intelligent, adaptive, multimedia trainers have shown excellent performance; however, their results still fall far-short of what good human tutors can achieve. The overarching thesis of this paper is that future intelligent, adaptive systems will be improved by taking into account relevant, consistent, and meaningful individual differences. Specifically, responding to individual differences among trainees will (a) form more accurate individual baselines within a training system, and (b) better inform system responses (so that they interpret and respond to observable data more appropriately). One variable to consider is trait arousability, which describes individual differences in sensitivity to stimuli. Individuals' arousability …
Distributed Team Training: Effective Team Feedback, Kevin Oden
Distributed Team Training: Effective Team Feedback, Kevin Oden
Electronic Theses and Dissertations
The United States Army currently uses after action reviews (AARs) to give personnel feedback on their performance. However, due to the growing use of geographically distributed teams, the traditional AAR, with participants and a moderator in the same room, is becoming difficult; therefore, distributed AARs are becoming a necessity. However, distributed AARs have not been thoroughly researched. To determine what type of distributed AARs would best facilitate team training in distributed Army operations, feedback media platforms must be compared. This research compared three types of AARs, which are no AAR, teleconference AAR, and teleconference AAR with visual feedback, to determine …