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Using Psychological Theories To Understand Citizen Attitudes Toward Government Performance And Collaborative Behaviors In The Public Sector, Jue Young Mok

Theses and Dissertations--Public Policy and Administration

There have been various approaches to studying the effectiveness of government performance in public administration. While some have focused on broad organizational factors, others have taken an individual level approach by applying concepts and methods from psychology and behavioral economics. This three-essay dissertation continues this latter approach by examining the role of cognitive mechanisms in explaining citizen attitudes toward government performance as well as collaborative behaviors in the public sector.

The first essay explored the role of detailed versus abstract mental construals in understanding the relationship between expectations of public service performance and attitudes toward a government. Type of thinking, …