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Considering Etiquette In The Design Of An Adaptive System, Michael C. Dorneich, Patricia May Ververs, Santosh Mathan, Stephen Whitlow, Caroline C. Hayes

Michael C. Dorneich

In this article, the authors empirically assess the costs and benefits of designing an adaptive system to follow social conventions regarding the appropriateness of interruptions. Interruption management is one area within the larger topic of automation etiquette. The authors tested these concepts in an outdoor environment using the Communications Scheduler, a wearable adaptive system that classifies users' cognitive state via brain and heart sensors and adapts its interactions. Designed to help dismounted soldiers, it manages communications in much the same way as a good administrative assistant. Depending on a combination of message priority, user workload, and system state, it decides …