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Human-Machine Communication: Complete Volume. Volume 7 Special Issue: Mediatization
Human-Machine Communication: Complete Volume. Volume 7 Special Issue: Mediatization
Human-Machine Communication
This is the complete volume of HMC Volume 7. Special Issue on Mediatization
Artificial Sociality, Simone Natale, Iliana Depounti
Artificial Sociality, Simone Natale, Iliana Depounti
Human-Machine Communication
This article proposes the notion of Artificial Sociality to describe communicative AI technologies that create the impression of social behavior. Existing tools that activate Artificial Sociality include, among others, Large Language Models (LLMs) such as ChatGPT, voice assistants, virtual influencers, socialbots and companion chatbots such as Replika. The article highlights three key issues that are likely to shape present and future debates about these technologies, as well as design practices and regulation efforts: the modelling of human sociality that foregrounds it, the problem of deception and the issue of control from the part of the users. Ethical, social and cultural …
The Perturbing Mediatization Of Voice-Based Virtual Assistants: The Case Of Alexa, Leopoldina Fortunati, Autumn P. Edwards, Chad Edwards
The Perturbing Mediatization Of Voice-Based Virtual Assistants: The Case Of Alexa, Leopoldina Fortunati, Autumn P. Edwards, Chad Edwards
Human-Machine Communication
This study examines the role of voice-based assistants (VBAs), specifically Alexa, in the mediatization paradigm framework. The authors hypothesize that emerging technologies such as chatbots and VBAs intensify the process of online meta-reintermediation of news. Three research questions were investigated through a questionnaire administered to 655 university students in the US and Italy: Do participants try to get news from Alexa? Are participants aware that VBAs represent a case of meta-reintermediation of news? Does Alexa contribute to the potential hybridization of news, information, and knowledge? The analysis of 451 open-ended answers showed that only a fraction of participants searches for …
Communicative Ai And Techno-Semiotic Mediatization: Understanding The Communicative Role Of The Machine, Göran Bolin
Communicative Ai And Techno-Semiotic Mediatization: Understanding The Communicative Role Of The Machine, Göran Bolin
Human-Machine Communication
Mediatization discourse has so far mainly been centered on media from institutional or social-constructionist approaches. The technological developments within communications industries coupled with the wider societal process of datafication might, however, beg for dusting off the smaller, although the long-time existing, technological approach to mediatization as a complement to the two other approaches, in order to understand aspects of automation and human-machine communication. This theoretical article explores how existing mediatization approaches can refocus to include lessons learned from human-machine communication. The first section accounts for the main mediatization approaches. The second section discusses debates on communication, artificiality, and meaning-making. The …
A New Family Member Or Just Another Digital Interface? Smart Speakers In The Lives Of Families With Young Children, Giovanna Mascheroni
A New Family Member Or Just Another Digital Interface? Smart Speakers In The Lives Of Families With Young Children, Giovanna Mascheroni
Human-Machine Communication
Based on longitudinal qualitative research involving twenty families with at least one child aged eight or younger, the article provides an account of how families, as distinctive communicative figurations, adopt, use and make sense of smart speakers through diverse socially situated practices. Findings show that parents and children enter in a communicative relationship with smart speakers based on their attribution of human-like or machine-like traits to the device, and the device response to their expectations. Moreover, engaging in communicative practices through and with smart speakers, family members subvert or reinforce existing power relations. However, smart speakers acquire new agency by …
Mediatization And Human-Machine Communication: Trajectories, Discussions, Perspectives, Andreas Hepp, Göran Bolin, Andrea L. Guzman, Wiebke Loosen
Mediatization And Human-Machine Communication: Trajectories, Discussions, Perspectives, Andreas Hepp, Göran Bolin, Andrea L. Guzman, Wiebke Loosen
Human-Machine Communication
As research fields, mediatization and Human-Machine Communication (HMC) have distinct historical trajectories. While mediatization research is concerned with the fundamental interrelation between the transformation of media and communications and cultural and societal changes, the much younger field of HMC delves into human meaning-making in interactions with machines. However, the recent wave of “deep mediatization,” characterized by an increasing emphasis on general communicative automation and the rise of communicative AI, highlights a shared interest in technology’s role within human interaction. This introductory article examines the trajectories of both fields, demonstrating how mediatization research “zooms out” from overarching questions of societal and …
Smoothing Out Smart Tech’S Rough Edges: Imperfect Automation And The Human Fix, Christian Katzenbach, Christian Pentzold, Paloma Viejo Otero
Smoothing Out Smart Tech’S Rough Edges: Imperfect Automation And The Human Fix, Christian Katzenbach, Christian Pentzold, Paloma Viejo Otero
Human-Machine Communication
In this article, we take issue with an idea of autonomous and efficient automation that is upheld through the paradoxical conjunction of a flawed vision of the technological fix and the under-acknowledged human work required to fill in the gaps between machines and users. Our argument is based on two case studies that sit at opposite tails of automation processes: the front end of self-service checkouts and the back end of content moderation. This juxtaposition allows us to surface three themes on how the hype around automation is enabled by human interventions: the ad-hoc sociality in situated practices of automation, …
The Camera Eats First: What Foodstagramming Reveals About Personal Behavior, Xiaoxiao Fu
The Camera Eats First: What Foodstagramming Reveals About Personal Behavior, Xiaoxiao Fu
Rosen Research Review
Some chefs may try to ban it, but 'foodstagramming'—diners taking photographs of food to post on social media—is a valuable tool that can boost both restaurants' and diners' public image. That's the conclusion of new research led by UCF Rosen College of Hospitality Management's Associate Professor Xiaoxiao Fu. The study takes a psychological perspective and finds that foodstagramming helps both individuals' self-efficacy—the belief that if individuals act in specific ways they can achieve certain goals—and provides opportunities for restaurants to promote their businesses in new and exciting ways.
Planeswalking: Magic: The Gathering Across Analog And Digital Platforms, Jack Murray
Planeswalking: Magic: The Gathering Across Analog And Digital Platforms, Jack Murray
Electronic Theses and Dissertations, 2020-
This dissertation analyzes the relationship between Wizards of the Coast's trading card game Magic: The Gathering and its digital adaptations. I used critical technocultural, ludic discourse analysis, and ludic textual analysis to examine the analog trading card game and digital adaptations. I examined an archive of paratextual media including trade magazines, developer blogs, game reviews, and player guides. I chose Magic for its long history, impact on the analog game industry, and the sheer number of adaptations that have been produced. This analysis begins by introducing a method for describing analog to digital adaptations called Adaptation Mapping. Adaptation mapping describes …
"It Is In Our Dna": Athlete Activism And Social Media Discourse During The 2020 Wnba Season, Kendra Gilbertson
"It Is In Our Dna": Athlete Activism And Social Media Discourse During The 2020 Wnba Season, Kendra Gilbertson
Electronic Theses and Dissertations, 2020-
This dissertation analyzes the athlete activism in the WNBA, the use of social media for activism, and the social media discourse during the 2020 basketball season. I applied Critical Discourse Analysis to a defined set of texts including social media posts from Instagram and Twitter, user comments on social media, news articles from sports and non-sports publications, and a documentary, all related to the activism of the WNBA athletes. I chose the 2020 season because it is an exceptional case study of athlete activism and the use of social media for activism because the season was played in a single …
Gatsby Revived Through Memes, Sabrina Alvarez
Gatsby Revived Through Memes, Sabrina Alvarez
Electronic Theses and Dissertations, 2020-
This thesis investigates what memes of the 2013 film The Great Gatsby do to F. Scott Fitzgerald's novel within the digital landscape. Meme images of The Great Gatsby began becoming popular on Tumblr.com. Typically they consist of often humorous text that incorporates an image from the 2013 movie in order to elevate the text into a communally shared in-joke. For example, the use of the "Jay Gatsby raising a glass" meme is commonly used on platforms such as Twitter, Instagram, and Tumblr even ten years after the fandom's creation. In the film, the imagery is used to introduce Jay Gatsby …
Who Is (Communicatively More) Responsible Behind The Wheel? Applying The Theory Of Communicative Responsibility To Tam In The Context Of Using Navigation Technology, Sungbin Youk, Hee Sun Park
Who Is (Communicatively More) Responsible Behind The Wheel? Applying The Theory Of Communicative Responsibility To Tam In The Context Of Using Navigation Technology, Sungbin Youk, Hee Sun Park
Human-Machine Communication
By examining how perceived usefulness and ease of use relate to the user’s perception (i.e., communicative responsibility), the communicative behavior of the navigation system (i.e., the landmarks used to give directions), and the context of driving (i.e., familiarity of the driving location), this study applies the theory of communicative responsibility to the technology acceptance model to better understand why users are more likely to adopt certain navigation technologies while driving. We hypothesized that users’ perceived symmetry in communicative responsibility independently and interactively (with communicative behavior of the navigation system and the driving situation) affects perceived ease of use and usefulness …
Human-Machine Communication: Complete Volume. Volume 6
Human-Machine Communication: Complete Volume. Volume 6
Human-Machine Communication
This is the complete volume of HMC Volume 6.
Boundary Regulation Processes And Privacy Concerns With (Non-)Use Of Voice-Based Assistants, Jessica Vitak, Priya C. Kumar, Yuting Liao, Michael Zimmer
Boundary Regulation Processes And Privacy Concerns With (Non-)Use Of Voice-Based Assistants, Jessica Vitak, Priya C. Kumar, Yuting Liao, Michael Zimmer
Human-Machine Communication
An exemplar of human-machine communication, voice-based assistants (VBAs) embedded in smartphones and smart speakers simplify everyday tasks while collecting significant data about users and their environment. In recent years, devices using VBAs have continued to add new features and collect more data—in potentially invasive ways. Using Communication Privacy Management theory as a guiding framework, we analyze data from 11 focus groups with 65 US adult VBA users and nonusers. Findings highlight differences in attitudes and concerns toward VBAs broadly and provide insights into how attitudes are influenced by device features. We conclude with considerations for how to address boundary regulation …
Valenced Media Effects On Robot-Related Attitudes And Mental Models: A Parasocial Contact Approach, Jan-Philipp Stein, Jaime Banks
Valenced Media Effects On Robot-Related Attitudes And Mental Models: A Parasocial Contact Approach, Jan-Philipp Stein, Jaime Banks
Human-Machine Communication
Despite rapid advancements in robotics, most people still only come into contact with robots via mass media. Consequently, robot-related attitudes are often discussed as the result of habituation and cultivation processes, as they unfold during repeated media exposure. In this paper, we introduce parasocial contact theory to this line of research— arguing that it better acknowledges interpersonal and intergroup dynamics found in modern human–robot interactions. Moreover, conceptualizing mediated robot encounters as parasocial contact integrates both qualitative and quantitative aspects into one comprehensive approach. A multi-method experiment offers empirical support for our arguments: Although many elements of participants’ beliefs and attitudes …
Triggered By Socialbots: Communicative Anthropomorphization Of Bots In Online Conversations, Salla-Maaria Laaksonen, Kaisa Laitinen, Minna Koivula, Tanja Sihvonen
Triggered By Socialbots: Communicative Anthropomorphization Of Bots In Online Conversations, Salla-Maaria Laaksonen, Kaisa Laitinen, Minna Koivula, Tanja Sihvonen
Human-Machine Communication
This article examines communicative anthropomorphization, that is, assigning of humanlike features, of socialbots in communication between humans and bots. Situated in the field of human-machine communication, the article asks how socialbots are devised as anthropomorphized communication companions and explores the ways in which human users anthropomorphize bots through communication. Through an analysis of two datasets of bots interacting with humans on social media, we find that bots are communicatively anthropomorphized by directly addressing them, assigning agency to them, drawing parallels between humans and bots, and assigning emotions and opinions to bots. We suggest that socialbots inherently have anthropomorphized characteristics and …
Human-Ai Teaming During An Ongoing Disaster: How Scripts Around Training And Feedback Reveal This Is A Form Of Human-Machine Communication, Keri K. Stephens, Anastazja G. Harris, Amanda L. Hughes, Carolyn E. Montagnolo, Karim Nader, S. Ashley Stevens, Tara Tasuji, Yifan Xu, Hemant Purohit, Christopher W. Zobel
Human-Ai Teaming During An Ongoing Disaster: How Scripts Around Training And Feedback Reveal This Is A Form Of Human-Machine Communication, Keri K. Stephens, Anastazja G. Harris, Amanda L. Hughes, Carolyn E. Montagnolo, Karim Nader, S. Ashley Stevens, Tara Tasuji, Yifan Xu, Hemant Purohit, Christopher W. Zobel
Human-Machine Communication
Humans play an integral role in identifying important information from social media during disasters. While human annotation of social media data to train machine learning models is often viewed as human-computer interaction, this study interrogates the ontological boundary between such interaction and human-machine communication. We conducted multiple interviews with participants who both labeled data to train machine learning models and corrected machine-inferred data labels. Findings reveal three themes: scripts invoked to manage decision-making, contextual scripts, and scripts around perceptions of machines. Humans use scripts around training the machine—a form of behavioral anthropomorphism—to develop social relationships with them. Correcting machine-inferred data …
An Interactional Account Of Empathy In Human-Machine Communication, Shauna Concannon, Ian Roberts, Marcus Tomalin
An Interactional Account Of Empathy In Human-Machine Communication, Shauna Concannon, Ian Roberts, Marcus Tomalin
Human-Machine Communication
Efforts to develop empathetic agents, or systems capable of responding appropriately to emotional content, have increased as the deployment of such systems in socially complex scenarios becomes more commonplace. In the context of human-machine communication (HMC), the ability to create the perception of empathy is achieved in large part through linguistic behavior. However, studies of how language is used to display and respond to emotion in ways deemed empathetic are limited. This article aims to address this gap, demonstrating how an interactional linguistics informed methodological approach can be applied to the study of empathy in HMC. We present an analysis …
Chatgpt, Lamda, And The Hype Around Communicative Ai: The Automation Of Communication As A Field Of Research In Media And Communication Studies, Andreas Hepp, Wiebke Loosen, Stephan Dreyer, Juliane Jarke, Sigrid Kannengießer, Christian Katzenbach, Rainer Malaka, Michaela Pfadenhauer, Cornelius Puschmann, Wolfgang Schulz
Chatgpt, Lamda, And The Hype Around Communicative Ai: The Automation Of Communication As A Field Of Research In Media And Communication Studies, Andreas Hepp, Wiebke Loosen, Stephan Dreyer, Juliane Jarke, Sigrid Kannengießer, Christian Katzenbach, Rainer Malaka, Michaela Pfadenhauer, Cornelius Puschmann, Wolfgang Schulz
Human-Machine Communication
The aim of this article is to more precisely define the field of research on the automation of communication, which is still only vaguely discernible. The central thesis argues that to be able to fully grasp the transformation of the media environment associated with the automation of communication, our view must be broadened from a preoccupation with direct interactions between humans and machines to societal communication. This more widely targeted question asks how the dynamics of societal communication change when communicative artificial intelligence—in short: communicative AI—is integrated into aspects of societal communication. To this end, we recommend an approach that …
Disentangling Two Fundamental Paradigms In Human-Machine Communication Research: Media Equation And Media Evocation, Margot J. Van Der Goot, Katrin Etzrodt
Disentangling Two Fundamental Paradigms In Human-Machine Communication Research: Media Equation And Media Evocation, Margot J. Van Der Goot, Katrin Etzrodt
Human-Machine Communication
In this theoretical paper, we delineate two fundamental paradigms in how scholars conceptualize the nature of machines in human-machine communication (HMC). In addition to the well-known Media Equation paradigm, we distinguish the Media Evocation paradigm. The Media Equation paradigm entails that people respond to machines as if they are humans, whereas the Media Evocation paradigm conceptualizes machines as objects that can evoke reflections about ontological categories. For each paradigm, we present the main propositions, research methodologies, and current challenges. We conclude with theoretical implications on how to integrate the two paradigms, and with a call for mixed-method research that includes …
Archipelagic Human-Machine Communication: Building Bridges Amidst Cultivated Ambiguity, Marco Dehnert
Archipelagic Human-Machine Communication: Building Bridges Amidst Cultivated Ambiguity, Marco Dehnert
Human-Machine Communication
In this commentary, I call for maintaining the archipelagic character of human-machine communication (HMC). Utilizing the metaphor of the archipelago or a chain of connected islands indicates that HMC entails a variety of islands differing in shape, size, location, and proximity to one another. Rather than aiming for conceptual unity and definitional homogeneity, I call for embracing a cultivated ambiguity related to HMC key concepts. Ambiguity in the sense of allowing these concepts to be flexible enough to be explored in different contexts. Cultivated in the sense of demanding resonance across individual studies and theoretical lineages to allow for cumulative …
Beyond A 'Like': Building Parasocial Relationships With Baby Boomers On Facebook, Yunying (Susan) Zhong, Valeriya Shapoval, James Busser
Beyond A 'Like': Building Parasocial Relationships With Baby Boomers On Facebook, Yunying (Susan) Zhong, Valeriya Shapoval, James Busser
Rosen Research Review
Baby boomers are a crucial cohort for hospitality marketing as they have more money to spend and more time on their hands than younger cohorts. However, reaching them on social media is harder. There is one social media platform popular with baby boomers: Facebook. Dr. YunYing Zhong and Dr. Valeriya Shapoval at UCF Rosen College of Hospitality Management, together with their collaborator, have combined their different areas of expertise to analyze the effectiveness of social media marketing directed at baby boomers from an unusual angle: the illusionary and imaginary relationships we build with fictional characters.
Complete Issue, Volume 39, Issue 1
Complete Issue, Volume 39, Issue 1
Journal of the Association for Communication Administration
This is the complete issue for Volume 39, Issue 1 of the Journal of the Association for Communication Administration.
Communication Scholarship And The Quest For Open Access, Preston Carmack, Michael R. Kearney, Abbey Mccann
Communication Scholarship And The Quest For Open Access, Preston Carmack, Michael R. Kearney, Abbey Mccann
Journal of the Association for Communication Administration
The advent of black, green, and gold open access publication models poses unique questions for scholars of communication. Plato’s (1956) classic critique of writing in the legend of Theuth and Thamus warned that the printed word “rolls about all over the place, falling into the hands of those who have no concern with it” (pp. 69–70). More than two 2 millennia later, scholars and administrators at all levels of the discipline face just such a phenomenon. As scholars of cyberspace debate whether “information wants to be free” (Levy, 2014), a communication perspective involves consideration of the importance of authorship and …
Learning To Think Like A Leader, Mark Hickson Iii
Learning To Think Like A Leader, Mark Hickson Iii
Journal of the Association for Communication Administration
This is the second in a three-part series that the author has been working on. The first part was included in an earlier issue of this journal.
Journal Of The Association For Communication Administration: Complete Volume 40
Journal Of The Association For Communication Administration: Complete Volume 40
Journal of the Association for Communication Administration
This is the complete volume of JACA Volume 40.
The Impact Of Student Motivation, Preparation, And Learned Helplessness On Undergraduate Students’ Communication With Advisors, Heather Carmack
The Impact Of Student Motivation, Preparation, And Learned Helplessness On Undergraduate Students’ Communication With Advisors, Heather Carmack
Journal of the Association for Communication Administration
The purpose of this exploratory study was to examine communication factors that influence students’ academic advising appointments, including predictors of scheduling future advising appointments. Undergraduate students’ motivation and feelings of learned helplessness were related to their advising meeting preparation and their communication involvement during advising meetings. Students who reported high levels of motivation and low levels of learned helplessness were more likely to prepare for advising meetings and be communicative during meetings. Students with immediate advisors were more likely to communicate with their advisors during meetings. Advising meeting preparation, motivation, and learned helplessness were significant factors in future advising appointments.
Open, Organized, And Onerous: Understanding And Recognizing The Labors Of Open Science, Nick Bowman, Patric R. Spence, Lindsay Hahn
Open, Organized, And Onerous: Understanding And Recognizing The Labors Of Open Science, Nick Bowman, Patric R. Spence, Lindsay Hahn
Journal of the Association for Communication Administration
In the face of high-profile cases of scientific fraud, there has been a renewed call among scholars to reconsider current best practices in academic publishing. Prominent in these discussions is a set of open science practices that ask scholars to “publish more” of their research—not in terms of manuscripts, but in terms of supplemental materials to the scientific enterprise. Through creating, curating, and publishing artifacts such as study materials (experimental stimuli, survey texts, etc.), datasets and analysis code, and other content, the scientific process is made more transparent for readers. However, such practices involve a substantial labor cost to researchers …
It's In The Design: Student Perceptions Of Intercultural Interactions In Online Communication Classrooms, Darius Lana
It's In The Design: Student Perceptions Of Intercultural Interactions In Online Communication Classrooms, Darius Lana
Electronic Theses and Dissertations, 2020-
This study identifies how intercultural interaction takes place in online communication courses within higher education. Radically politicized efforts to remove discussion around identity and difference from education and increased enrollment in online courses has raised a concern regarding the degree to which diversity, equity, and inclusion goals are being met in college classrooms generally and online sections specifically. This study identified how current pedagogical content, structure, and delivery of online communication courses may impact intercultural interaction and interaction. Findings indicate a need to address the design of online communication courses to better meet the desired intercultural interaction of the students …
Researching How Excess Social Media Use And Filters Affect Trust, Ula J. Mccarthy
Researching How Excess Social Media Use And Filters Affect Trust, Ula J. Mccarthy
Honors Undergraduate Theses
In the present day, excessive social media use has become synonymous with the younger generation. Prolonged social media interaction has resulted in new terminology describing the compulsive need for internet and social media use: internet addiction. This is a new term, and while it has not been defined as a clinical addiction used in acute care settings (Zahrai et al., 2022), it is important to understand its symptoms, like excessive social media use. Given the rapid speed of social media integration in modern society, it is important to investigate how excessive social media use (ESMU), as defined by Zahrai et …