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Selected Works

2018

Staff instruction

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Mla Lightning Talk.Pptx, Tiffney Gipson, Lauren E. Robinson, Jessica L Petrey May 2018

Mla Lightning Talk.Pptx, Tiffney Gipson, Lauren E. Robinson, Jessica L Petrey

Lauren E. Robinson

The paper examines the implementation of a ready reference training program for public service staff. The program was envisioned to educated staff in anticipation of dwindling traditional reference desk service hours. The hope of this project was to increase foundational knowledge of public services staff, improve point of need response, and decrease utilization of on-call librarians for basic questions. 

The Kornhauser Health Sciences Library at the University of Louisville developed a training program to equip 10 public access staff with ready reference, website, and electronic resource skills. The training was administered in two separate 90 minute sessions according to public access …


Ready Reference Training For Public Access Services, Tiffney Gipson, Lauren E. Robinson, Jessica L Petrey May 2018

Ready Reference Training For Public Access Services, Tiffney Gipson, Lauren E. Robinson, Jessica L Petrey

Tiffney Gipson

The paper examines the implementation of a ready reference training program for public service staff. The program was envisioned to educated staff in anticipation of dwindling traditional reference desk service hours. The hope of this project was to increase foundational knowledge of public services staff, improve point of need response, and decrease utilization of on-call librarians for basic questions. 

The Kornhauser Health Sciences Library at the University of Louisville developed a training program to equip 10 public access staff with ready reference, website, and electronic resource skills. The training was administered in two separate 90 minute sessions according to public access …