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Articles 1 - 5 of 5
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Explaining Wage Inequality In Telecommunications Services: Customer Segmentation, Human Resource Practices, And Union Decline, Rosemary Batt
Explaining Wage Inequality In Telecommunications Services: Customer Segmentation, Human Resource Practices, And Union Decline, Rosemary Batt
Rosemary Batt
This study examines factors related to within-occupation wage inequality among service and sales workers in the telecommunications industry. The author draws on a 1998 survey of a nationally representative sample of 354 service and sales centers in the industry to examine the importance of management practices and union institutions in shaping wage variation. The results strongly indicate that business strategies of customer segmentation and human resource practices explain variation in wages over and above that explained by the human capital of the work force. In addition, despite extensive deregulation and de-unionization of the industry, the union wage premium is 22%.
Work-Life Integration: Challenges And Organizational Responses, P. Valcour, Rosemary Batt
Work-Life Integration: Challenges And Organizational Responses, P. Valcour, Rosemary Batt
Rosemary Batt
Discussion of organizational responses to the challenges dual-earner couples face in integrating their work and family lives and of the effectiveness of various workplace characteristics and organizational initiatives for supporting such work-life integration. Development of a comprehensive model of organizational family responsiveness that incorporates work-life policies, traditional human resource incentives, and work redesign in the context of a workplace culture that facilitates the full implementation of these policies, as well as tests of that model.
The Economic Costs And Benefits Of Self-Managed Teams Among Skilled Technicians, Rosemary Batt
The Economic Costs And Benefits Of Self-Managed Teams Among Skilled Technicians, Rosemary Batt
Rosemary Batt
This paper estimates the economic costs and benefits of implementing teams among highly-skilled technicians in a large regional telecommunications company. It matches individual survey and objective performance data for 230 employees in matched pairs of traditionally-supervised and self-managed groups. Multivariate regressions with appropriate controls show that teams do the work of supervisors in 60-70% less time, reducing indirect labor costs by 75 percent per team. Objective measures of quality and labor productivity are unaffected. Team members receive additional overtime pay that represents a 4-5 percent annual wage premium, which may be viewed alternatively as a share in the productivity gains …
Employee Voice, Human Resource Practices, And Quit Rates: Evidence From The Telecommunications Industry, Rosemary Batt, Alexander Colvin, Jeffrey Keefe
Employee Voice, Human Resource Practices, And Quit Rates: Evidence From The Telecommunications Industry, Rosemary Batt, Alexander Colvin, Jeffrey Keefe
Rosemary Batt
The authors draw on strategic human resource and industrial relations theories to identify the sets of employee voice mechanisms and human resource practices that are likely to predict firm-level quit rates, then empirically evaluate the predictive power of these variables using data from a 1998 establishment level survey in the telecommunications industry. With respect to alternative voice mechanisms, they find that union representation predicts lower quit rates, even after they control for compensation and a wide range of other human resource practices that may be affected by collective bargaining. Also predicting lower quit rates is employee participation in offline problem-solving …
Telecommunications 2004: Business Strategy, Hr Practices, And Performance, Rosemary Batt, Alexander Colvin, Harry Katz, Jeffrey Keefe
Telecommunications 2004: Business Strategy, Hr Practices, And Performance, Rosemary Batt, Alexander Colvin, Harry Katz, Jeffrey Keefe
Rosemary Batt
This national benchmarking report of the U.S. telecommunications services industry traces the tumultuous changes in management and workforce practices and performance in the sector over the last 5 years. This is a follow-up report to our 1998 study. At that time, when the industry was booming, we conducted a national survey of establishments in the industry. In 2003, we returned to do a second national survey of the industry, this time in a sector that was recovering from one of the worst recessions in its history.