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The Evolving Relationship Between Airline Profitability And Passenger Satisfaction, Kent N. Gourdin
The Evolving Relationship Between Airline Profitability And Passenger Satisfaction, Kent N. Gourdin
Journal of Transportation Management
This paper examines the ongoing evolution of the U.S. airline industry under deregulation. After losing money for most of the past 35 years, carriers have made structural changes to their business models that have proven to be, at least in the short term, very profitable. After delineating these management actions, the paper examines their impact on passengers. The author utilizes the Service Quality Model to analyze the long-term implications of this new operating paradigm for passenger satisfaction. Based on this analysis the paper goes on to suggest several actions management could take to improve satisfaction. Finally, conclusions are offered and …
Formulating A Strategy For Securing High-Speed Rail In The United States, Research Report 12-03, Brian M. Jenkins, Christopher Kozub, Bruce R. Butterworth, Renee Haider
Formulating A Strategy For Securing High-Speed Rail In The United States, Research Report 12-03, Brian M. Jenkins, Christopher Kozub, Bruce R. Butterworth, Renee Haider
Mineta Transportation Institute
This report presents an analysis of information relating to attacks, attempted attacks, and plots against high-speed rail (HSR) systems. It draws upon empirical data from MTI’s Database of Terrorist and Serious Criminal Attacks Against Public Surface Transportation and from reviews of selected HSR systems, including onsite observations. The report also examines the history of safety accidents and other HSR incidents that resulted in fatalities, injuries, or extensive asset damage to examine the inherent vulnerabilities (and strengths) of HSR systems and how these might affect the consequences of terrorist attacks. The study is divided into three parts: (1) an examination of …