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Technology And Social Anxieties, Attitudes And Behavioral Intentions Of Singaporeans Towards Using Self-Service Technology (Sst), Mukesh Kumar
UNLV Theses, Dissertations, Professional Papers, and Capstones
The interactions between customers and service organizations, known as service encounters, have generally been between front-liner and consumers. Gradually however, these encounters are changing with the introduction of self-service facilities that are quickly replacing service staff. The use of self-service technology has seen an incredible amount of growth globally over the last few years. Self-service technologies are currently being used in more diverse ways for new services than once thought possible. The expenditure on self-service kiosks is expected to rise by 88% and the dollar value of transactions taking place through self-service technology should exceed 1.3 trillion by 2007 (Avery, …
Seminal Barriers To Female High School Students’ Choice Of Information Technology As A Career Alternative, Donna M. Grant
Seminal Barriers To Female High School Students’ Choice Of Information Technology As A Career Alternative, Donna M. Grant
College of Computing and Digital Media Dissertations
The under-representation of women in the IT profession is a well-known Information Systems phenomenon. Unlike the other sciences and mathematics, where the percentage of women receiving bachelor’s degrees has increased over the past two decades, the percentage of women obtaining degrees in technology has decreased. Information Technology started strong in 1984 with 37.06% women receiving bachelor’s degrees; however, 2004 brought a decrease to a low of 25.05%, near the level of three decades earlier. The consequences of this under-representation include non-diverse IT solutions, a predicted IT workforce shortage, and the United States losing its ability to participate as a fervent …