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Social and Behavioral Sciences

Doctoral Dissertations and Projects

2022

Communication

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Technology Acceptance Model (Tam) And Use And Adoption Of Technology By Small Business Owners In Queens, Ny, Gavin Singh Dec 2022

Technology Acceptance Model (Tam) And Use And Adoption Of Technology By Small Business Owners In Queens, Ny, Gavin Singh

Doctoral Dissertations and Projects

Many small businesses today experience apprehension or anxiety when adopting new and emerging technologies in their place of business. Though we live in a time of unparalleled access to technology, many businesses still avoid adopting technology or upgrading to the latest version. Despite knowing the advantages of using technology to conduct business (in-person or on the Internet), some businesses purposely choose to not use technology. The purpose of this phenomenological qualitative case study was to understand why these businesses choose to do so, and to learn what can be done to help them overcome these barriers to technological adoption. The …


A Quantitative Study Examining Individual Employee Experiences Of Change Initiatives And The Impact On Employee Perceptions Of Change And Attitudes, Adrienne Marie Read Aug 2022

A Quantitative Study Examining Individual Employee Experiences Of Change Initiatives And The Impact On Employee Perceptions Of Change And Attitudes, Adrienne Marie Read

Doctoral Dissertations and Projects

Current organizational change management models focus on information sharing as the primary mechanism for involving employees in change initiatives, but most change initiatives fail due to limited attention given to organizational members impacted by change. The current study provides empirical evidence for more tangible methods of employee involvement by examining individual experiences of organizational change and the influence of involvement factors (leadership communication and work contribution) on employee perception of change and job attitudes (organizational commitment and turnover intentions). A causal-comparative design was implemented using a 39-item survey administered to 344 participants who have experienced an organizational change. The nonparametric …


Exploration Of How Unified Theory Of Acceptance And Use Of Technology Enhances Trust In Communication, Samantha M. Ricciardi Aug 2022

Exploration Of How Unified Theory Of Acceptance And Use Of Technology Enhances Trust In Communication, Samantha M. Ricciardi

Doctoral Dissertations and Projects

The qualitative study aims to understand the central phenomenon of how trust enhances communication with online grocery shopping for participants who are 25 years and older and are active online grocery shoppers. Venkatesh, Morris, and Davis created a technology acceptance model called Unified created Theory of Acceptance and Use of Technology, which explains the acceptance and use of information systems and communication technology innovations with consumers (Kim et al., 2008; Phillippi et al., 2021). The Unified Theory of Acceptance and Use of Technology is an alternative theoretical model that ties into eight existing user acceptance models: (a) Technology Acceptance Model …


Four Meta-Literacies Model In Digital Multimodal Communication: A Brick-By-Brick Construction Using Qualitative Interpretative Meta-Synthesis, Jane Elizabeth Keil Strong Jul 2022

Four Meta-Literacies Model In Digital Multimodal Communication: A Brick-By-Brick Construction Using Qualitative Interpretative Meta-Synthesis, Jane Elizabeth Keil Strong

Doctoral Dissertations and Projects

A digital skills gap has been noted in the literature as college students are joining the workforce lacking the communication competencies needed and expected by employers. Workplace communication is characterized by multimodal expression. The multimodal communication environment is complex and ever-changing requiring workers to possess multiple literacies, but what are these multiple literacies? The purpose of this study was to conduct a qualitative interpretative meta-synthesis (QIMS) of multimodality and multiliteracies to theorize a meta-literacy model in digital multimodal communication. The four meta-literacies may serve as future building blocks to inform pedagogies that may help close the digital workplace gap. The …


Emotional Disconnection Between Parents And Adolescents: Communication Obstacles Among Immigrant Chinese American Christian Families, Agnes Yinshan Man Apr 2022

Emotional Disconnection Between Parents And Adolescents: Communication Obstacles Among Immigrant Chinese American Christian Families, Agnes Yinshan Man

Doctoral Dissertations and Projects

The purpose of this transcendental phenomenological study was to understand and describe the lived experiences of communication that lead to emotional connection issues between Chinese immigrant parents and their American-born adolescent children, particularly in families attending Chinese American Christian churches in Massachusetts. The theory guiding this study was social constructivism, which posits that family members may interpret and experience the same interactions differently from one another. The research questions of the study include: (1) How do first-generation Chinese American Christian parents and second-generation Chinese American Christian adolescent children experience their interaction with each other? (2) How do American-born Chinese Christian …


Enhancing Success Through Leadership, Wendy T. Jewell Mar 2022

Enhancing Success Through Leadership, Wendy T. Jewell

Doctoral Dissertations and Projects

This study sought to obtain a better understanding of how leaders influence the culture of the organization to enhance performance. A post-positive qualitative research case study was conducted at a state agency in the Commonwealth of Virginia. During this study, 13 semi-structured interviews were conducted with agency employees who participated on a project to implement a smart phone fuel application. This fuel application automated specific manual processes related to their fuel management program. While the fuel application project implementation was finishing, the interviews were conducted. During these interviews, participants provided their perspectives on leadership, communication, empowerment, project outcomes, lessons learned, …