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Prediction-Based Learning And Processing Of Event Knowledge., Ken Mcrae, Kevin S Brown, Jeffrey L Elman
Prediction-Based Learning And Processing Of Event Knowledge., Ken Mcrae, Kevin S Brown, Jeffrey L Elman
Psychology Publications
Knowledge of common events is central to many aspects of cognition. Intuitively, it seems as though events are linear chains of the activities of which they are comprised. In line with this intuition, a number of theories of the temporal structure of event knowledge have posited mental representations (data structures) consisting of linear chains of activities. Competing theories focus on the hierarchical nature of event knowledge, with representations comprising ordered scenes, and chains of activities within those scenes. We present evidence that the temporal structure of events typically is not well-defined, but it is much richer and more variable both …
Exploring Cognitive Maps Through Sketching, Melissa M. Nantais
Exploring Cognitive Maps Through Sketching, Melissa M. Nantais
Electronic Thesis and Dissertation Repository
Abstract
Periodic testing has been found to improve the accuracy of participants’ cognitive maps when an onscreen map is provided, however, it is unclear whether the same results would occur without the onscreen map. The current study investigated whether drawing a map periodically while exploring the virtual environment Silcton would improve cognitive map accuracy. Participants explored Silcton and were stopped every 4 minutes to either sketch a map of Silcton, identify items seen in Silcton, or colour an unrelated picture, and a baseline group was not stopped. All groups drew a final sketch map and completed a direction estimation task. …
A Framework For Considering Dissociative Identity Effects In Consumption, Bonnie Simpson, Lea Dunn, Katherine White
A Framework For Considering Dissociative Identity Effects In Consumption, Bonnie Simpson, Lea Dunn, Katherine White
Management and Organizational Studies Publications
This chapter examines the mirror image of the identity association principle: dissociation. While the association principle posits that stimuli associated with a positively regarded identity receive more positive evaluations, the dissociation principle suggests that stimuli associated with negatively regarded identities will receive negative evaluations and be abandoned. The authors focus on the nature of dissociative reference groups or groups that the consumer is motivated to avoid association with, and present a framework outlining how dissociative influence can impact consumer behavior. They review the literature on dissociative influence and note that although dissociative reference groups often spur avoidance behaviors, they can …
The Psychosocial Health And Wellbeing Impacts Of Large Scale Land Acquisitions In Coastal Tanzania, Kilian Nasung Atuoye
The Psychosocial Health And Wellbeing Impacts Of Large Scale Land Acquisitions In Coastal Tanzania, Kilian Nasung Atuoye
Electronic Thesis and Dissertation Repository
This dissertation examines the psychosocial health and wellbeing impacts of Large Scale Land Acquisitions (LSLAs) in coastal Tanzania. Contemporary acquisition of large parcels of land in low-income countries by investors is both transformational and a neo-colonization strategy depending on the philosophical frame and scale of analysis. Despite multiple narratives about its impacts across scale, there is consensus in the conceptualization of LSLAs as a global force that is changing local ecologies and communities. Yet, the impact of these changes on the psychosocial health and wellbeing of local populations is less evident. This study employs mixed methods that combines qualitative and …
Narratives Of Canadian Identity At The Ultimate Fighting Championship, Jared V. Walters
Narratives Of Canadian Identity At The Ultimate Fighting Championship, Jared V. Walters
Electronic Thesis and Dissertation Repository
The purpose of this dissertation was to examine the use of representations and symbols of Canadian identity within the event coverage produced by the Ultimate Fighting Championship Corporation, in the context of its two key events, Ultimate Fighting Championship, and Fight Night, produced in Canada. To establish the historical context in which the sport developed in Canada, a narrative historiography of the political and legal struggles that led to the legalization and increasing popularity of Mixed Martial Arts, and the UFCC’s version of the sport, in particular. This first major part of the dissertation is contained in Study 1. The …
Should It Stay Or Should It Go? Smartphone Dependency, Kira Foreman-Tran, Karina Schnurr, Ana C. Ruiz Pardo, John Paul Minda
Should It Stay Or Should It Go? Smartphone Dependency, Kira Foreman-Tran, Karina Schnurr, Ana C. Ruiz Pardo, John Paul Minda
Psychology Publications
As smartphones grow in use and popularity, it is important to understand the possible effects that varying levels of smartphone use may have on human cognition. Although smartphones provide many advantages for daily activities, one must also recognize the potential disadvantages. For example, smartphone use may lead to nomophobia, which is defined as the modern fear of not being able to access your smartphone or the internet (Yildirim & Correia, 2015). The present study used a pilot and main study to examine the effects smartphones have on human cognition. The pilot study was conducted to measure nomophobia, mobile phone involvement, …
How Do You Solve A Problem Like The Whole User? The Construction Of Worthy And Problematic Users In Online Discussions Of The Public Library, Pam Mckenzie
FIMS Publications
In this article I use a discursive approach and the concept of the ‘category entitlement’ to analyse the ways that contributors to a public Internet discussion of the value of the public library make cases for different user characteristics and behaviour as ‘worthy’ or ‘problematic’, and use these characteristics to discuss and debate the kinds of individuals and the kinds of behaviour that properly belong to each category. Contributors to the discussion represented users in three categories: a fluid ‘everyone’, which included people represented as being disadvantaged and in legitimate need of the library’s resources, expertise, and support; the user …
Functional Localization Of The Frontal Eye Fields In The Common Marmoset Using Microstimulation, Janahan Selvanayagam, Kevin D. Johnston, David J. Schaeffer, Lauren K. Hayrynen, Stefan Everling
Functional Localization Of The Frontal Eye Fields In The Common Marmoset Using Microstimulation, Janahan Selvanayagam, Kevin D. Johnston, David J. Schaeffer, Lauren K. Hayrynen, Stefan Everling
Brain and Mind Institute Researchers' Publications
Copyright © 2019 the authors. The frontal eye field (FEF) is a critical region for the deployment of overt and covert spatial attention. Although investigations in the macaque continue to provide insight into the neural underpinnings of the FEF, due to its location within a sulcus, the macaque FEF is virtually inaccessible to electrophysiological techniques such as high-density and laminar recordings. With a largely lissencephalic cortex, the common marmoset (Callithrix jacchus) is a promising alternative primate model for studying FEF microcircuitry. Putative homologies have been established with the macaque FEF on the basis of cytoarchitecture and connectivity; however, physiological investigation …
Preventing Adolescent Dating Violence: An Outcomes Protocol For Evaluating A Gender-Transformative Healthy Relationships Promotion Program, Deinera Exner-Cortens, Alysia Wright, Debb Hurlock, Roseline Carter, Pam Krause, Claire Crooks
Preventing Adolescent Dating Violence: An Outcomes Protocol For Evaluating A Gender-Transformative Healthy Relationships Promotion Program, Deinera Exner-Cortens, Alysia Wright, Debb Hurlock, Roseline Carter, Pam Krause, Claire Crooks
Journal Articles
Adolescent dating violence (ADV) is a pressing public health problem in North America. Strategies to prevent perpetration are needed, and a substantial body of research demonstrates the importance of applying a gender lens to target root causes of adolescent dating violence as part of effective prevention. To date, however, there has been limited research on how to specifically engage boys in adolescent dating violence prevention. In this short communication, we describe the protocol for a longitudinal, quasi-experimental outcome evaluation of a program called WiseGuyz. WiseGuyz is a community-facilitated, gender-transformative healthy relationships program for mid-adolescent male-identified youth that aims to reduce …
Canada’S Feminist International Assistance Policy And Private Sector Engagement In Education: Considering Action For Girls’ And Women’S Education In Asia, Deanna Matthews, Prachi Srivastava
Canada’S Feminist International Assistance Policy And Private Sector Engagement In Education: Considering Action For Girls’ And Women’S Education In Asia, Deanna Matthews, Prachi Srivastava
Education Publications
This brief aims to inform potential action in view of two significant developments in Canada’s international assistance strategy — the $400 million commitment to girls’ and women’s education in response to the Charlevoix Declaration on Quality Education for Girls, Adolescent Girls and Women in Developing Countries and the strategy for engaging in private sector partnerships in the Feminist International Assistance Policy. The brief is based on original analysis of data on activity by private foundations and private sector impact investors in girls’ and women’s education in East Asia and the Pacific and South Asia, drawing on a larger regional-level …
Cognitive Change In Cognitive-Behavioural Therapy, Leanne Quigley, David J A Dozois, R Michael Bagby, Daniela S S Lobo, Lakshmi Ravindran, Lena C Quilty
Cognitive Change In Cognitive-Behavioural Therapy, Leanne Quigley, David J A Dozois, R Michael Bagby, Daniela S S Lobo, Lakshmi Ravindran, Lena C Quilty
Psychology Publications
BACKGROUND: Although cognitive-behavioural therapy (CBT) is a well-established treatment for adult depression, its efficacy and efficiency may be enhanced by better understanding its mechanism(s) of action. According to the theoretical model of CBT, symptom improvement occurs via reductions in maladaptive cognition. However, previous research has not established clear evidence for this cognitive mediation model.
METHODS: The present study investigated the cognitive mediation model of CBT in the context of a randomized controlled trial of CBT v. antidepressant medication (ADM) for adult depression. Participants with major depressive disorder were randomized to receive 16 weeks of CBT (n = 54) or ADM …
A Sound-Sensitive Source Of Alpha Oscillations In Human Non-Primary Auditory Cortex, Alexander J. Billig, Björn Herrmann, Ariane E. Rhone, Phillip E. Gander, Kirill V. Nourski, Beau F. Snoad, Christopher K. Kovach, Hiroto Kawasaki, Matthew A. Howard, Ingrid S. Johnsrude
A Sound-Sensitive Source Of Alpha Oscillations In Human Non-Primary Auditory Cortex, Alexander J. Billig, Björn Herrmann, Ariane E. Rhone, Phillip E. Gander, Kirill V. Nourski, Beau F. Snoad, Christopher K. Kovach, Hiroto Kawasaki, Matthew A. Howard, Ingrid S. Johnsrude
Brain and Mind Institute Researchers' Publications
Copyright © 2019 Billig, Herrmann et al. The functional organization of human auditory cortex can be probed by characterizing responses to various classes of sound at different anatomical locations. Along with histological studies this approach has revealed a primary field in posteromedial Heschl's gyrus (HG) with pronounced induced high-frequency (70-150 Hz) activity and short-latency responses that phase-lock to rapid transient sounds. Low-frequency neural oscillations are also relevant to stimulus processing and information flow, however, their distribution within auditory cortex has not been established. Alpha activity (7-14 Hz) in particular has been associated with processes that may differentially engage earlier versus …
Behind Quality, There Is Equality: An Analysis Of Scientific Capital Accumulation In Social-Democratic Welfare Regimes, Olivier Bégin-Caouette
Behind Quality, There Is Equality: An Analysis Of Scientific Capital Accumulation In Social-Democratic Welfare Regimes, Olivier Bégin-Caouette
Comparative and International Education / Éducation Comparée et Internationale
ABSTRACT
Trade-offs between quality and equality are at the forefront of multiple debates in higher education, and one conceptual tool to approach societies’ adjustment in resolving these trade-offs is the welfare regime typology. Relying on the theory of academic capitalism and using research production as a proxy for quality in higher education, this study analyses how social-democratic welfare regimes resolve the trade-off between comparatively high levels of academic research production, access to higher education and equal citizens’ living conditions. Interviews with 56 system actors suggest that equality is perceived to contribute to academic freedom, public investments in research and the …
Critical Pedagogy Of Discomfort In Community-Based Learning: Kenyan Students' Experiences, Charlene A. Vanleeuwen, Lori E. Weeks, Linyuan Guo-Brennan
Critical Pedagogy Of Discomfort In Community-Based Learning: Kenyan Students' Experiences, Charlene A. Vanleeuwen, Lori E. Weeks, Linyuan Guo-Brennan
Comparative and International Education / Éducation Comparée et Internationale
Community-based learning (CBL) is employed as a pedagogical approach in professional programs globally; however, transferability of Eurocentric CBL models and theory to university settings outside the global north is under-examined. Adopting critical hermeneutics as the theoretical and methodological framework, this study explored the meaning of community-based learning (CBL) to Kenyan university students in a human services program and examined the complexity of students’ difficult learning experiences in making connections between classroom learning and praxis in Kenyan communities. Data were collected from six university students following 12-week placements with community organizations in Kenya. Findings revealed disciplinary, historical, cultural and extra-linguistic factors …
Death Of The Clinic: Trans-Informing The Clinical Gaze To Counter Epistemic Violence, Diana E. Kuhl
Death Of The Clinic: Trans-Informing The Clinical Gaze To Counter Epistemic Violence, Diana E. Kuhl
Electronic Thesis and Dissertation Repository
This case study research (Patton, 2002, 2014; Flyvberg, 2006) has grown out of an awareness of deep resistance from the psy disciplines to trans-informed epistemologies as a source of legitimate knowledge (Tosh, 2015, 2016; Winters, 2008). It focuses on examining how the closure of The Gender Identity Clinic (GIC) for Children and Youth at the Centre for Addiction and Mental Health (CAMH) in Toronto, Ontario, Canada, signaled a paradigm shift from the ‘treatment model’ to the ‘affirmative model’ with respect to clinical approaches for supporting trans and gender diverse children and youth. As such the case study involved tracing the …
The Economic Integration Of Mexican Mennonite Immigrants In Canada, Marina Wiebe
The Economic Integration Of Mexican Mennonite Immigrants In Canada, Marina Wiebe
MA Research Paper
With a rapidly shrinking proportion of Canadians that live in rural areas, there have been some attempts to settle immigrants in rural communities. With few exceptions, these attempts in Canada have been unsuccessful. Nevertheless, the Mennonite people are considered to be a population that maintains their retention in rural areas with some success. The literature regarding this specific immigrant group is limited and lacks context of the economic environment of Canada today. It is in the interest of government policy to have a working and current understanding of Mennonites’ economic outcomes and retention in rural communities. The integration patterns of …
An App A Day Keeps The Doctor Away: A Visual Case Analysis Of The Self-Optimization Ideologies Downloaded Onto Apple Users As They Download Applications, Ismahan Yusuf
MA Research Paper
This visually thematic qualitative case analysis seeks to advance cyber-sociology by analyzing the hyper-under-attended relationship between interfaces and discourses. Here, the interface under investigation is the Apple App Store, examined for the ways in which the platform is discursively encoded with particular ideologies, ideals, desires and narratives downloaded onto users as they download applications. Such is explored via a two-part research question inquiring: Which type of applications enjoy the most promotion on the Apple App Store and what cyber-architectural tools are herein used to optically exalt them? To investigate this, an iOS 11-operating iPhone was used to frequent the store’s …
Trial By Space: Lost Cause Monuments And Public Controversy Through Bruno Latour And Henri Lefebvre, Wil Patrick
Trial By Space: Lost Cause Monuments And Public Controversy Through Bruno Latour And Henri Lefebvre, Wil Patrick
Electronic Thesis and Dissertation Repository
This thesis is a discussion of the discourse monuments erected by Neo-Confederate organizations on Monument Avenue in Richmond, Virginia through the political work of Bruno Latour and Henri Lefebvre. In response to framing the controversy surrounding monuments as conflicts over historical interpretation, this thesis asks how re-orienting the Confederate monument controversy through the intersection of Latour and Lefebvre’s theorization of politics and monumentality alter the approach to addressing Lost Cause spaces. My first chapter addresses the current framing of the controversy as one of imbalanced narratives, where a pedagogical solution is proposed to educate and contextualize Confederate statues. In my …
How Do Humans Process Magnitudes? An Examination Of The Neural And Cognitive Underpinnings Of Symbols, Quantities, And Size In Adults And Children, Helen Moriah Sokolowski
How Do Humans Process Magnitudes? An Examination Of The Neural And Cognitive Underpinnings Of Symbols, Quantities, And Size In Adults And Children, Helen Moriah Sokolowski
Electronic Thesis and Dissertation Repository
A striking way that humans differ from other species is our unique ability to represent and manipulate symbols. This ability to process numerical magnitudes symbolically (e.g., ‘three’, ‘3’) is widely thought to be supported by an ancient system that evolved to process nonsymbolic numerical magnitudes (i.e., quantities). In this thesis, I present four empirical studies to uncover whether symbolic representations are indeed supported by the system that evolved to process quantities, or if symbolic representations are sub-served by a similar but ultimately distinct system.
In experiments 1 and 2, I investigate how the adult brain processes symbols and quantities using …
Demystifying Wikipedia, Alie Visser, Erin Johnson
Demystifying Wikipedia, Alie Visser, Erin Johnson
Western Libraries Presentations
Wikipedia: we all know it, and we all use it. As the 5th most visited website in the world, the English version of Wikipedia was viewed 92 billion times last year. Yet, in its short history, libraries have historically stigmatized this resource for its crowd-sourced editing system and inconsistent source quality. Increasingly, librarians from around the world are collaborating with Wikimedia to improve its authority by linking to open resources, hosting edit-a-thons, and integrating our organizational structures into Wikidata. In this workshop, we will highlight the power of the platform, the overlapping values of libraries and Wikipedia, and how both …
Development And Application Of A Teen-Informed Tool For Measuring The Power Of Food-Related Advertisements In Canadian Environments, Drew Bowman
Electronic Thesis and Dissertation Repository
Food environments are influential in shaping dietary behaviours of adolescents. Exposure to food and beverage marketing is known to impact food knowledge, behaviours, and health outcomes, yet food environment research largely overlooks advertisements. Given that marketers tend to advertise less healthy foods to teens and teens predominantly purchase low-nutrient foods, it is crucial to study the information environment in the context of secondary school environments. This thesis uses a sequential mixed-methods approach, including environmental audits and teen consultations, to develop and apply a teen-informed tool to measure the power of advertisements surrounding secondary schools. Results indicate that exposure to and …
How Does The Brain Represent Digits? Investigating The Neural Correlates Of Symbolic Number Representation Using Fmri-Adaptation, Celia Goffin
Electronic Thesis and Dissertation Repository
How does the brain represent numerical symbols (e.g., Arabic digits)? Activity in left parietal regions correlates with symbolic number processing. Research with functional resonance imaging adaptation (fMRI-A) indicates that the intraparietal sulcus (IPS) exhibits a rebound (increase in activation) effect when a repeatedly presented number is followed by a new number. Importantly, this rebound effect is modulated by numerical ratio as well as the difference between presented numbers (distance). This ratio-dependent rebound effect could reflect a link between symbolic numerical representation and an approximate number system (ANS). In this doctoral dissertation, fMRI-A is used to investigate mechanisms underlying symbolic number …
A Framework For Evaluating Correspondence Between Brain Images Using Anatomical Fiducials., Jonathan C Lau, Andrew G Parrent, John Demarco, Geetika Gupta, Jason Kai, Olivia W Stanley, Tristan Kuehn, Patrick J Park, Kayla Ferko, Ali R Khan, Terry M Peters
A Framework For Evaluating Correspondence Between Brain Images Using Anatomical Fiducials., Jonathan C Lau, Andrew G Parrent, John Demarco, Geetika Gupta, Jason Kai, Olivia W Stanley, Tristan Kuehn, Patrick J Park, Kayla Ferko, Ali R Khan, Terry M Peters
Brain and Mind Institute Researchers' Publications
Accurate spatial correspondence between template and subject images is a crucial step in neuroimaging studies and clinical applications like stereotactic neurosurgery. In the absence of a robust quantitative approach, we sought to propose and validate a set of point landmarks, anatomical fiducials (AFIDs), that could be quickly, accurately, and reliably placed on magnetic resonance images of the human brain. Using several publicly available brain templates and individual participant datasets, novice users could be trained to place a set of 32 AFIDs with millimetric accuracy. Furthermore, the utility of the AFIDs protocol is demonstrated for evaluating subject-to-template and template-to-template registration. Specifically, …
Terrorism And Its Legal Aftermath: The Limits On Freedom Of Expression In Canada’S Anti-Terrorism Act & National Security Act, Percy Sherwood
Terrorism And Its Legal Aftermath: The Limits On Freedom Of Expression In Canada’S Anti-Terrorism Act & National Security Act, Percy Sherwood
FIMS Publications
This analysis aims to demonstrate how s. 83.221 in Bill C-51 is likely to violate freedom of expression guaranteed under the Charter. The first section employs the two-step Irwin Toy analysis to show that the speech offense infringes upon s. 2(b) of the Charter. The second section uses the Oakes test to determine whether the breach of freedom of expression is a reasonable limit. On whether the speech offense can be justified under s. 1 of the Charter as a reasonable limit, the legislation fails at the third and fourth step of the Oakes test. Section three of this paper …
No Coward Plays Hockey, Rachael Bishop
No Coward Plays Hockey, Rachael Bishop
Electronic Thesis and Dissertation Repository
This thesis examined the landscape of women’s hockey in Canada, and focused on the national women’s hockey team, and how the treatment of female hockey players in the Canadian media, and in the eyes of the Canadian public, differs from the treatment of male hockey players. This thesis drew on three different research methods: an ethical/philosophical analysis, a media analysis and a narrative analysis.
The ethical analysis took a philosophical approach and discussed the different rules in men’s and women’s hockey. The ethical analysis also discussed other issues in hockey such as paternalism versus free will, and gender segregation in …
The Impact Of Statistical Learning On Language And Social Competency In Asd And Adhd: Divergent Findings, Kaitlyn M.A Parks
The Impact Of Statistical Learning On Language And Social Competency In Asd And Adhd: Divergent Findings, Kaitlyn M.A Parks
Electronic Thesis and Dissertation Repository
Statistical learning is a process that allows individuals to extract regularities from the environment and plays an important role in language acquisition, speech segmentation, and aspects of social behaviour. Little is known about the contribution of statistical learning impairments on Autism Spectrum Disorder (ASD) and Attention-Deficit/Hyperactivity Disorder (ADHD) related traits. The current study examined whether impairments in auditory and visual statistical learning are related to ASD and ADHD traits, language, and social competency. Decreased auditory, but not visual statistical learning abilities was related to increased autism traits and visual statistical learning and social competency abilities were mediated by language comprehension. …
Immigrant Perpetrators Of Domestic Homicide: Unique Risks And Service Needs, Randal David
Immigrant Perpetrators Of Domestic Homicide: Unique Risks And Service Needs, Randal David
Electronic Thesis and Dissertation Repository
This integrated dissertation comprises of three studies exploring severe and/or lethal domestic violence among male immigrant perpetrators. The first study analyzed the differences between immigrant and Canadian-born perpetrators of domestic homicide using a sample of 186 cases of domestic homicide that occurred from 2002-2016 in Ontario; 93 perpetrators that were Canadian-born and 93 immigrant perpetrators. Results revealed sociodemographic differences between groups, such as immigrant perpetrators’ increased likelihood to reside in large urban areas, have children, and have a higher level of education.
Criminogenic differences were also identified between groups, with immigrant perpetrators less likely to have probation, parole, and bail …
Who I Am Is Shaped By My Past And Impacts My Future: Exploring Antecedents And Outcomes Of Self-Views Across International, Immigrant, And Canadian Born Undergraduate Students, Anjana Balakrishnan
Who I Am Is Shaped By My Past And Impacts My Future: Exploring Antecedents And Outcomes Of Self-Views Across International, Immigrant, And Canadian Born Undergraduate Students, Anjana Balakrishnan
Electronic Thesis and Dissertation Repository
This dissertation focused on how various self-views variables (self-esteem, self-concept, and self-concept clarity) differ across and within groups of university students, are influenced by internal and external factors, and predict academic and non-academic variables. Key models of self and group perceptions were used in deriving hypotheses (i.e., Shavelson, Hubner & Stanton, 1976; Bosson & Swann Jr, 2009; Stephan, Ybarra, & Morrison, 2009). Across the four studies, self-report questionnaires were used. Studies 1 and 4 were completed online by international, immigrant, and Canadian born students. Studies 2 and 3 examined only international students, involved an experimental manipulation, and were conducted in-lab. …
Licensing And ‘Big Deal’ Analysis At Western : Provost’S Task Force On Open Access & Scholarly Communications, Samuel Cassady, Shawn Hendrikx
Licensing And ‘Big Deal’ Analysis At Western : Provost’S Task Force On Open Access & Scholarly Communications, Samuel Cassady, Shawn Hendrikx
Western Libraries Presentations
No abstract provided.
Stress And Well-Being At The Consumer-Employee Interface, Bonnie Simpson, Madelynn Stackhouse, Katherine White
Stress And Well-Being At The Consumer-Employee Interface, Bonnie Simpson, Madelynn Stackhouse, Katherine White
Management and Organizational Studies Publications
Although stress has become a prominent research theme in consumer behavior and occupational health, to the authors knowledge there is only one review on the relationship between consumer behavior and stress (i.e., when internal and external factors exceed an individual’s resources and endangering the individual’s well-being) and this was published 10 years ago. Further, research on occupational stress has yet to be fully integrated into the consumer stress literature. In this chapter, the authors attempt to advance research on consumer stress by a drawing on a satisfaction mirror framework which outlines that consumers and employees influence each other through a …