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Churning In The Human Services: Nefarious Practice Or Policy Of 'Creative Destruction'?, Christopher G. Hudson
Churning In The Human Services: Nefarious Practice Or Policy Of 'Creative Destruction'?, Christopher G. Hudson
New England Journal of Public Policy
This article examines churning as it manifests in organizational systems within the human services. Churning is conceptualized as a four-part iterative process consisting of (1) an intentional or unintentional initiative or shock to a system that (2) results in enhanced turbulence as adaptive capacities of the system fail to match demands of the initiative. This mismatch leads to successive bifurcations and termination of relationships between agents within the system and, finally, (3) the selection of “winners” and the extrusion of “losers” from the system and (4) the subsequent reorganization of winners and losers. Variables governing outcomes, both benign and malignant, …
Performance And Accountability In Human Services: Ownership And Responsibility Of Professionals, Anna-Marie Madison
Performance And Accountability In Human Services: Ownership And Responsibility Of Professionals, Anna-Marie Madison
New England Journal of Public Policy
The recent frenzy of grant makers and government agencies in requiring impact evaluations of all grant recipients has created consternation among human service providers. To ensure their agencies' survival and worker job security, the leaders are faced with meeting the demands offunder-driven programming. Agencies seeking funding must comply with funder-defined needs and accountability criteria rather than their public missions. This article describes the use of mission-based performance evaluation rather than funder compliance to demonstrate accountability for mission accomplishment.