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An Exploration Of Social Care Workers Experiences Of Emotional Labour And Professional Burnout In Domestic Violence Refuges, Elizabeth M. Molloy Ms

Journal of Social Care

Emotional labour is associated with human service work as workers have to express different emotions than those felt or suppress felt emotion. Human service work such as social care is also associated with stress and burnout due to being exposed to the distress of clients. This study explored social care workers’ experiences of emotional labour and professional burnout in domestic violence refuges. The perspectives of workers were examined in relation to the emotional demands and challenges placed on them in their work supporting women and children living in these refuges. Semi-structured interviews were conducted with four female social care workers. …