Digital Commons Network^™

Developing An Implementation Plan For Program Success: Sjsu Campus Community Emergency Response Team (C-Cert), Waynette Fernandez Santos

Master's Projects

San Jose State University would benefit from the implementation of the Campus Community Emergency Response Team (C-CERT), a program that many higher education institutions use to train community members in disaster preparedness. With a C-CERT program, trained people are empowered to know how to conduct themselves during an emergency, and learn how to keep themselves, their friends and colleagues safe. This research surveyed and interviewed emergency management professionals in other higher education institutions to determine best practices for C-CERT implementation. The goal of this research was to analyze other higher education institutions’ C-CERT success, identify what characteristics make their C-CERT …

San Jose's Walk N' Roll Program: An Evaluation Of School Pedestrian Education Programs, Stephen Ngo

Master's Projects

The City of San Jose has been recognized as among the safest cities in the United States, but an area that the city seeks to improve in is reducing the number of traffic accidents involving pedestrians and bicyclists. As stated by the city, “San Jose’s injury crash rate is about half the national average” (Vision Zero San Jose, 2015, p. 6), but, on average, 40 people are killed annually and 150 are seriously injured on San Jose’s streets. To address this, San Jose is using data, education, and technology to make a shift towards creating streets and roads that benefit …

Police Response To Mental Health-Related Calls For Service In The City Of Watsonville: A Process Evaluation Of The City Of Watsonville’S Plan To Assist Their Officers When Responding To Citizens With Mental Health Issues, Joseph Perez

Master's Projects

Police officers respond to a variety of calls for service 24 hours a day, seven days a week, including mental-health related emergencies. With deinstitutionalization of individuals with severe mental illness, officers are often the first to be called to contact these individuals when they are in crisis (DeCuir, Lamb & Weinberger, 2002). Yet, few law enforcement officers have adequate training to manage interactions with people in mental health crisis. Officers perceive mental health related calls as very unpredictable and dangerous, which without adequate training in de-escalation, could inadvertently cause them to approach in a manner which escalates the situation (Fulambarker …

Leveraging The Workforce Innovation & Opportunity Act (Wioa) To Help Finance College & University Career Centers, Daniel Newell

Master's Projects

This research explores whether career services for the adult and dislocated worker populations of the Workforce Innovation and Opportunity Act (WIOA) can be leveraged to provide career services in a college or university setting to serve students and the public while meeting WIOA’s enrollment goals. For colleges and universities without career centers, leveraging WIOA funding may be a solution to increasing career center resources and expanding existing career services, while augmenting program support through federal funding.

Hud’S Transitional Housing Unit Program’S Role In The Santa Clara County Community Plan To End Homelessness, Emilie Thorburn-Quihuis

Master's Projects

Counties in California invest local, state, and federal funds to try to end homelessness. At present the homeless numbers in Santa Clara County are among the highest in the U.S. at 6,556, with 33% of those being chronically homeless. Using process evaluation to compare permanent housing and shelter demographics and recurrence rates, how is the federal Housing and Urban Development’s (HUD) Transitional Housing Units Program (THU) in Santa Clara County meeting the goals of the county’s Community Plan to End Homelessness 2015-2020 (2013)?

Us China Trade Dispute Over Intellectual Property, Mozi Luo

Master's Projects

How have Section 301 investigations impacted trade relations between China and the U.S. in clean energy area, and between Japan and the U.S. in semiconductor and auto part areas, and does the impact provide a guide for the possible outcome of the upcoming Section 301 investigation of China?

After President Donald Trump’s memorandum on August 14, 2017 stating that China’s behavior regarding intellectual property rights (IPR) and the high technology industries adversely influences the U.S. economy, the United States Trade Representative (USTR) declared the initiation of a section 301 investigation of China on the topic of technology transfer and intellectual …

California Redevelopment 2.0: Implementation Of Community Revitalization And Investment Authorities, Christopher Hoem

Master's Projects

This research aims at revealing the challenges and opportunities in implementing Community Revitalization and Investment Authorities (CRIAs) in California.

This study will focus on the implementation of CRIAs, but it is worth examining alternative economic development tools to draw comprehensive comparisons and understand their advantages and disadvantages.

Understanding economic development tools may be valuable for the commercial and industrial growth and prosperity of cities and local governments. It may also be important to increase the number of affordable housing units in an area. Businesses and low-income families alike share the benefits of successful redevelopment. It may be possible to reveal …

Benchmarking The Delivery Of Fema Training To Operation Line Employees Within Surface Transit Agencies, Matthew E. Mccann

Master's Projects

In February 2003, in the aftermath of the September 11, 2001 terror attacks, the administration of then President George W. Bush developed Homeland Security Presidential Directive-5 (HSPD-5), which mandated the use of the National Incident Management System (NIMS), and the Incident Command System (ICS) by all agencies receiving federal funding (Bush, 2003). The intent of HSPD-5 was to “enhance the ability of the United States to manage domestic incidents by establishing a single, comprehensive national incident management system” (Bush, 2003), or in other words, to ensure that emergency response by the many disparate agencies under the umbrella of government funding …

Cycling Into The Future: Implementation Of Enhanced Bikeways Along San Fernando Street In Downtown San Jose, Patrick Rubens

Master's Projects

In 2012, the City of San Jose acquired funding from the Transportation for Livable Communities Grant Program and began installing “green striped” enhanced bicycle lanes on a 1.5 mile stretch San Fernando Street between Diridon Station and 10th Street connecting San Jose’s Downtown Train Station to San Jose State University. According to city documents, these enhanced bikeways are intended to “enhance the visibility and safety of this route as a primary bikeway.” An important element of the project was the installation of LED streetlights to improve nighttime visibility. This specific project undertaken by the city falls under the umbrella of …

Smarter Crm From A Customer Service Perspective: A Process Evaluation On The City Of San José'S My San Jose Smartphone Application For City Services, Roxanna Moradi

Master's Projects

This research paper provides background on the City of San José’s smart phone application history and reviews other similar municipal smart phone applications. It also analyzes current literature on implementations of non-emergency service communications and service requests (311). Primarily, this research paper investigates whether the functioning of the My San Jose smartphone application and website platforms are meeting the intended goal of improving the customer experience for city services.

This paper analyzes My San Jose raw service request data to review performance. In addition, this paper analyzes qualitative information gathered from semi-structured interviews of City of San José employees to …

Extending Ab-1825 Training At Santa Clara Valley Water District, Heather Reiss

Master's Projects

In 2004 the California legislature passed AB-1825, Sexual Harassment Training and Education, Government Code 12950, which mandates that employers train all supervisors in the identification of sexual harassment, and ways to ensure that it does not occur in the workplace (Legislative Counsel, 2004). The Santa Clara Valley Water District (SCVWD) is a mission driven organization that is committed to providing excellent water services to the community. According to the Valley Water website (2018) “The mission of the District is to provide Silicon Valley with safe, clean water for a healthy life, environment, and economy” (Valley Water, 2018, web). As a …

The Correlation Between Enrollment Status And Graduation Rates Of Master Of Public Administration Programs, Jasmine Lorraine Ferrer

Master's Projects

Statement of the Problem

The Network of Schools of Public Policy, Affairs and Administration (NASPAA) is an international association of universities and colleges that grant professional master’s degrees in public policy, affairs and administration. In the academic year 2017-18 there were 301 member schools (NASPAA, 2017). NASPAA’s mission is to advocate for quality education in the field of public service (Kellough, 2014). NASPAA promotes the global standard in public service education by ensuring the quality of master’s degree programs in policy, administration, and public affairs of their member schools. This is evidenced by the association incorporating standards in their mission-based …

How Public Transit Agencies Maintain Regulatory Compliance While Using Transportation Network Companies, Aaron Vogel

Master's Projects

The recent rise of Transportation Network Companies (TNC) has prompted some public transit agencies to collaborate with them to enhance their mobility options. Agencies around the country in cities like Pinellas Park, Fla., Boston, Mass., Dallas, TX and Livermore, Calif. are using TNCs as a part of their service delivery model to offer paratransit services, first and last mile solutions and general transit. This research focuses on the following questions:

1. How do public transit agencies adhere to regulatory requirements when implementing TNCs into their service plan?
2. Have agencies been challenged by any state or federal regulatory agencies on non-compliance by …

Pedestrian Safety On San Jose Roads: The Impact Of Traffic Safety Infrastructure, David Lisenbee

Master's Projects

How successful have the City of San Jose’s traffic safety improvement programs been in reducing pedestrian injuries/fatalities on city streets? This research question focuses on the impact of the City of San Jose’s traffic safety programs on pedestrian safety between 2010 and 2014. The research aims to determine the extent to which traffic safety programs and infrastructure reduce rates of pedestrian injuries/fatalities and the severity of pedestrian injuries when incidents occur.

Path2 Services Court: A Process Evaluation, Octavio Jimenez

Master's Projects

In 2014, the Santa Clara County Superior Court received a Substance Abuse and Mental Health Services Administration (SAMHSA) grant to improve the efficacy of the Juvenile Treatment Court (JTC) and Court for the Individualized Treatment of Adolescents (CITA) programs by streamlining the referral, screening, and court hearing processes. Receipt of the grant allowed the Superior Court to integrate JTC and CITA to establish the Progress Achieved Through Hope and Holistic Services (PATH2 Services) Court.

This research analyzed whether the Santa Clara County Superior Court successfully integrated the JTC and CITA programs when it established PATH2 Services. In addition it determined …

The Santa Clara County Reentry Resource Center: Reentry Service Linkage And The One-Stop Shop Model, Rose Redlich

Master's Projects

AB 109 has resulted in a significantly greater need for reentry programs and services across California. Many county law enforcement officials now view reentry programs and services as a promising approach for keeping recidivism rates low.

Santa Clara County has recognized the value of well-coordinated, quick, and efficient reentry service delivery. In response to AB 109, the Office of the Sheriff and Department of Correction partnered with the Probation Department, Office of the County Executive, Behavioral Health Services Department, Custody Health Department, Ambulatory Care, and the Social Services Agency to establish the Santa Clara County Reentry Resource Center (SCCRC) in …