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Going, Going, Gone: The Influence Of Job And Home Demands And Resources On Emergency Department Nurse Turnover, Jordan Gail Smith

All Dissertations

Nurse turnover, which challenged healthcare organizations even before the pandemic, reached alarming rates across hospitals worldwide during COVID-19. Due to the unprecedented and stressful nature of the pandemic, recent investigations have focused primarily on exploring job demands and nurse turnover intentions. While job demands are critical to understanding turnover, this narrow scope ignores the possible influence of other factors such as job resources and demands and resources external to the work domain. This study utilized archival qualitative data from a longitudinal survey of Emergency Department clinicians to analyze research questions and hypotheses. The first aim of this study was to …

Labor Market Effects Of Paid Sick Leave: The Case Of Seattle, Hilary Wething, Meredith Slopen

Upjohn Institute Working Papers

We investigate the impact of Seattle’s Paid Sick and Safety Time (PSST) policy on workers’ quarterly hours worked and separation hazard. Using Unemployment Insurance records from before and after the implementation of PSST, we examine individual-level employment behavior at the extensive and intensive margins and compare Seattle workers to workers in Washington state using a difference-in-differences strategy. Importantly, we consider how impacts vary by employment characteristics, including worker wage rate and tenure, and by firm characteristics, including industry and firm size. We find that PSST increased workers’ quarterly hours by 4.42 hours per quarter, or around 18 hours per year. …

Seattle’S Paid Sick Leave Law Increased Work Hours Without Affecting Job Attachment, Hilary Wething, Meredith Slopen

Upjohn Institute Policy and Research Briefs

No abstract provided.

A Framework For Retaining A Multigenerational Workforce, Steev Usungu

Doctor of Strategic Leadership (DSL) Capstone Abstracts

Voluntary employee turnover has become a prevalent concern in the modern global labor market. The exodus of competent talent makes it harder for organizations to meet their business objectives. Excessive turnover affects organizations' day-to-day operations, including their ability to compete in a global market (Allen al., 2010). The voluntary departure of highly skilled individuals can have significant organizational implications (Brown et al., 2015). The departure of highly skilled personnel can result in direct and indirect adverse expenses. Employee separation, recruiting, and onboarding are direct expenditures associated with worker turnover (Jannet et al., 2020). Indirect turnover costs include decreased group productivity, …

An Assessment Of Clemson Cooperative Extension Agents’ Perceptions Of Work-Related Factors Leading To Burnout, Erika Hwang

All Theses

Turnover and employee burnout are problems the Cooperative Extension System is facing nationwide, and the Clemson University Cooperative Extension System is no exception. There has been previous research done within the Extension system to identify the factors contributing to turnover and burnout, however, both remain an issue. Yet, there has been no research done to examine the Clemson University Cooperative Extension System individually. To further investigate factors contributing to burnout, this pilot study was conducted with Clemson University Clemson Extension agents using a burnout assessment that has not previously been used in Extension research. This study described Clemson University Cooperative …

The Impact Of Leadership Turnover On Child Welfare Workforce Initiatives, Courtney Harrison, Megan Paul

QIC-Takes

Turnover among public child welfare leaders is prevalent. Across the eight QIC-WD intervention sites, leadership turnover was one of the most common implementation challenges observed by the QIC-WD team. Leadership changes can disrupt the implementation of a workforce initiative by shifting agency-level priorities, the organizational climate, or key staff.

Child welfare leaders may be appointed or hired in many different ways in different jurisdictions. In some states, the Governor appoints a cabinet-level child welfare director who oversees a stand-alone agency. This means that child welfare leadership changes follow the political election cycle with new governors appointing new agency leaders every …

The Relationship Between Adverse Childhood Experiences And Resilience In Social Work, Margeaux Wilkins, Jazmine Salazar

Electronic Theses, Projects, and Dissertations

High turnover rates continue to plague the field of social work highlighting the need for a new approach. This mixed-method study explores the relationship between the adverse childhood experiences (ACEs) of social workers and their resilience in the field. Quantitative data was gathered from an online survey including demographic information and social workers’ ACEs scores. Qualitative data was gathered from interviews relating to social workers’ resilience and coping mechanisms employed in the field. The quantitative data was analyzed for any correlations and patterns based on demographic information. A thematic analysis was completed to identify common themes and points of discussion …

A Phenomenological Study Of Pastors Leaving Employment Due To Experienced Poor Person-Organization Fit, Stephen T. Buys

Doctoral Dissertations and Projects

The purpose of this phenomenological study was to explore and describe pastors’ experiences who have served full-time in a lead/senior pastor role in evangelical churches after having lost or left their employment as a result of experiencing poor person-organization fit. For this study, pastoral staff turnover was defined as the employment of full-time pastoral staff employed for at least one year who have resulted in voluntary or involuntary resignation from their place of employment because of value incongruence. In this phenomenology, the church is viewed as an educational institution, including similarities between pastoral roles and educator and administrator roles. As …

The Child Welfare Workforce Crisis – What We’Re Hearing From The Field, Quality Improvement Center For Workforce Development

Other QIC-WD Products

The Quality Improvement Center for Workforce Development (QIC-WD) and the National Child Welfare Workforce Institute (NCWWI) in collaboration with the Capacity Building Centers for States, Tribes, and Courts, recently worked with representatives of the Children’s Bureau to listen to concerns of state child welfare and human resources (HR) leaders about the child welfare workforce. This blog post highlights what leaders (representing 29 states) described as their biggest concerns and what strategies agencies have put in place to reduce turnover and improve the applicant pool. We have also included links to information about evidence-informed efforts that could help jurisdictions address some …

Addressing Mental Health Of Hospitality Employees: An Exploratory Study, Chase Izell

Management Undergraduate Honors Theses

Exacerbated by a global pandemic, mental health challenges within hospitality professionals are an area of growing prevalence and concern for the industry. Historically unaddressed, these issues are continuing to impact the morale of essential talent which is promoting a culture of turnover that defines the industry today. Aside from the direct costs incurred by voluntary employee termination, the indirect costs to workplace culture and guest satisfaction have furthered the overall financial impact of a largely untreated problem. The objective of this research is to provide evidence of declining mental health in the hospitality industry while illuminating the key contributors to …

Wage Posting Or Wage Bargaining?: A Test Using Dual Jobholders, Marta Lachowska, Alexandre Mas, Raffaele Saggio, Stephen A. Woodbury

Employment Research Newsletter

No abstract provided.

Wage Posting Or Wage Bargaining?: A Test Using Dual Jobholders, Marta Lachowska, Alexandre Mas, Raffaele Saggio, Stephen A. Woodbury

Upjohn Institute Policy and Research Briefs

No abstract provided.

Technology, Case Practice, And Turnover: Early Findings From Virginia, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Listening sessions conducted by Virginia Department of Social Services (VDSS) staff with child welfare staff across the state and exit survey results from the 120 local departments of social services (LDSS) found that the biggest complaint among caseworkers, particularly those leaving their jobs, was the lack of technological supports and flexibility to help them complete administrative tasks more quickly. VDSS, in partnership with the Quality Improvement Center for Workforce Development (QICWD), designed a multi-phase case-supportive technology intervention to help child welfare caseworkers complete their case notes and other administrative tasks required as part of their job. The goals of the …

Wage Posting Or Wage Bargaining? A Test Using Dual Jobholders, Marta Lachowska, Alexandre Mas, Raffaele Saggio, Stephen A. Woodbury

Upjohn Institute Working Papers

This paper examines the behavior of dual jobholders to test a simple model of wage bargaining and wage posting. We estimate the sensitivity of wages and separation rates to wage shocks in a worker’s secondary job to assess the degree of bargaining versus wage posting in the labor market. We interpret the evidence within a model where workers facing hours constraints in their primary job may take a second, flexible-hours job for additional income. When a secondary job offers a sufficiently high wage, a worker either bargains with the primary employer for a wage increase or separates. The model provides …

Using Survival Analysis Techniques To Examine The Relationship Between Personality Facets And Employee Turnover, Devon Kinsey

West Chester University Master’s Theses

Employee turnover continues to have severe monetary, time, performance, and human capital implications for organizations. Due to these implications, multiple areas of research have examined the possible predictors of employee turnover, such as personality factors and the narrow facets that comprise those factors. This study examines the facet-level scores of the conscientiousness and openness to experience factors as predictors of employee turnover using data from the ETS® WorkFORCE™ Assessment for Job Fit (Naemi et al., 2014), an assessment based on the Five Factor Model (FMM) of personality. Survival analysis techniques were used in addition to logistic regression analysis when …

Worker Turnover Is A Persistent Child Welfare Challenge - So Is Measuring It, Megan Paul, Courtney Harrison, Jonathan Litt, Michelle Graef

QIC-Takes

Turnover and other workforce challenges for child welfare professionals have been the subject of attention for many years. Consider this statement from a study published by the Children’s Bureau in 1960, “Turnover of staff in social agencies has been a serious concern of agency administrators for at least the past 10 years. Repeatedly, at conferences and in the professional journals, the complaint has been heard that staff turnover (1) handicaps the agency in its efforts to provide effective social services for clients; (2) is costly and unproductively time consuming; and (3) is responsible for the weary cycle of recruitmentemployment-orientation-production-resignation …” …

Blue Shifter: A Reverse Quit Model For Law Enforcement Leaders, Samuel Ponce

Doctor of Strategic Leadership (DSL) Capstone Abstracts

Many organizations are currently experiencing the impact of employees quitting their jobs, this reality has left organizations, including police departments, wondering how to slow down the effects of turnover. Employee turnover is witnessed when employees decide to leave their position at the organization and end their work relationship. Turnover can have a detrimental impact on an organization’s finances, employee performance, worker productivity, and customer service. Additionally, turnover is critical to communities since decreased police forces are related to increases in crime. Furthermore, police resignations are higher than ever and are predicted to continue increasing, however, it is not pernicious to …

Predictors Of Direct Support Professional Turnover At Residential Facilities For Intellectually–Developmentally Disabled Individuals, Claudio A. Lugo

Walden Dissertations and Doctoral Studies

Turnover continues to be a problem for residential settings that provide services to intellectually–developmentally disabled (IDD) individuals in the United States. The annual turnover rate in residential facilities serving IDD individuals is 45%. Close to 35% of direct support professionals (DSPs) leave their positions in fewer than 6 months and 22% within 6–12 months. Previous studies of healthcare nurses working in hospitals, nursing homes, and other healthcare settings have found that different factors, such as stress, autonomy, or lack of recognition, contribute to turnover. These factors have not been studied in DSPs working in residential facilities. This quantitative, multiple logistic …

Strategies To Reduce Flight Attendant Voluntary Turnover, Jorge Tobar

Walden Dissertations and Doctoral Studies

Flight attendant voluntary turnover can lead to staffing shortages that can cause severe disruptions to flight schedules, damage the airlines’ reputations, and negatively affect revenues, which are significant challenges for airline leaders. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative multiple-case study was to explore strategies airline leaders use to reduce flight attendant voluntary turnover. Data were collected from four leaders from four U.S. airlines in the southwestern United States using semistructured interviews and reviews of organizational documents. Five themes emerged from thematic analysis: improving compensation and benefits packages, implementing rewards and recognition programs, increasing supervisory support, expanding …

Why Do Employees Churn? Career And Organizational Commitment As Mediators Of The Relation Between Regulatory Foci And Turnover Intentions, Seong Eun Kim

Legacy Theses & Dissertations (2009 - 2024)

Despite the COVID-19 pandemic situation that causes restructure or downsize of organizations, the annual turnover rate is increasing. Why do employees churn? This study integrates regulatory foci (i.e., promotion and prevention focus) theory with theories of work commitment (i.e., organizational and career commitment) and turnover intentions to propose that individual differences in regulator focus differentially relate to organization and career commitment, particularly highlighting career commitment, and that these work commitment variables differentially relate to turnover intentions. To test these propositions, I used a three- wave observational design with a two-week separation targeting high-tech professionals working in the United States. Based …

How Can Public Child Welfare Agencies Get And Keep A Great Workforce?, Quality Improvement Center For Workforce Development

QIC-Tips

Public child welfare agencies continue to face complex challenges including high workforce turnover. An examination of federal data found that, from 2003 to 2015, states experienced 14-22% annual turnover rates, with caseworkers staying on the job for an average of 1.8 years. Such turnover increases workloads for remaining workers and negatively impacts children and families. The QIC-WD is working with eight jurisdictions to better understand turnover and test interventions to improve workforce retention. The following tips were compiled based on the experience of QIC-WD sites. They are intended to help child welfare administrators, state legislators, or other local policymakers consider …

How Can Child Welfare Agencies Leverage Data To Address Important Workforce Questions?, Quality Improvement Center For Workforce Development

QIC-Tips

Child welfare agencies experience workforce turnover (14-20% annually) that can be costly and result in poorer outcomes for children and families. Although turnover is often acknowledged as a significant problem, it is not one that is easily understood or addressed. The following tips and strategies being implemented by jurisdictions working with the QIC-WD may be helpful for child welfare administrators, legislators, and other policymakers seeking to utilize agency data to answer pertinent child welfare workforce questions.

• Understand what data is collected and stored, and where. Oftentimes, there are multiple systems used by agencies during the employee lifecycle that may contain …

The Impact Of Leadership Development And Psychological Capital On Burnout And Turnover, Michelle Jacobs

Doctoral Dissertations and Projects

Organizations should strive to function at the highest level possible. One way to create high functioning is to ensure the wellbeing of employees. Middle managers in healthcare directly influence organizational success, yet administrators overlook the wellbeing of this employee group. A literature review revealed a significant gap among the leadership development (LD) of those managers, which fostered burnout. Psychological capital (PsyCap) was a critical element of wellbeing, though the subsequent influence on burnout and turnover was unknown. A qualitative, single-case study occurred to determine the wellbeing of middle managers at a specified hospital in the Mid-West United States., specifically related …

The Effect Of Perceived Justice And Organizational Embeddedness On Employee Morale And Voluntary Turnover Rate After Layoffs In The Hospitality Industry, Jungjoo Bae

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this study was to examine the factors that reduce the detrimental impact of layoffs. This research found that damaged employee morale and increased turnover intention of survivors after layoffs can cause more adverse impact on companies where layoffs were conducted. Also, it was found that perceived justice and organizational embeddedness can reduce the possibility of having destructive outcomes after layoffs. Additionally, the moderating impact of organizational embeddedness on the effect of perceived justice on employee morale and turnover intention was researched. Data were gathered from junior and senior undergraduate students majoring in hospitality management with at least …

The Effect Of Leader-Member Exchange, Co-Worker Cooperation And Locus Of Control On Employee Outcomes In Lebanese Smes: Perceptions Of Politics As A Mediator, Sakina El Jisr, Abdul Rahman Beydoun, Nehale Mostapha

BAU Journal - Society, Culture and Human Behavior

Purpose – This study aims to investigate the nature of the relationships between three variables (leader-member exchange, locus of control and co-worker cooperation) and two employee outcomes (job satisfaction and turnover intention). It also examines whether these relationships are mediated by perceptions of politics.

Design/methodology/approach – Survey data was obtained from 300 employees from Lebanese SMEs located between Tripoli and Beirut. Mediation was tested using Baron and Kenny (1986)’s framework.

Findings – Results revealed that leader-member exchange and co-worker cooperation are positively related to job satisfaction and negatively related to turnover intention. Locus of control, on the other hand, is …

Job Burnout And Turnover Intentions Among Telecommuting Call Center Agents, Gigianna Griffin

Walden Dissertations and Doctoral Studies

Telecommuters have been shown to have higher job satisfaction and job performance and lower turnover intentions and job-related stress than office-based workers. The association between telecommuting, job burnout, and turnover intentions of call center agents has not been fully investigated. The purpose of this study was to determine if telecommuting is associated with job burnout, and turnover intentions among call center agents. Maslach and Jackson’s burnout theory was used as the theoretical framework. Data were obtained from a convenience sample of 89 nontelecommuter and 63 telecommuter call center agents in the United States via an online survey. This nonexperimental correlational …

Improving Staff Retention In Adolescent Psychiatric Residential Treatment Facilities, Tasha C. Moses

Walden Dissertations and Doctoral Studies

AbstractHigh direct care staff (DCS) turnover in psychiatric residential treatment facilities presents significant organizational challenges. Insufficient DCS levels and high turnover rates can undermine an organization’s ability to provide quality care to residents who have acute psychiatric symptoms, maintain a safe environment, and achieve strategic goals. This case study was grounded in the Baldrige Excellence Framework and focused on the DCS retention challenges experienced by a psychiatric residential treatment facility in the southeastern United States. Sources of data included semi structured interviews with seven organizational leaders, a review of organizational archival records, and an academic literature review. Thematic content analysis …

The Relationship Between Criminal Records And Job Performance: An Examination Of Customer Service Representatives, Jakari N. Griffith, Todd C. Harris

Personnel Assessment and Decisions

Between 70 million and 100 million Americans—or as many as one in three—have some type of criminal record (Vallas & Dietrich, 2014). Having even a minor criminal record often functions as a significant impediment to gainful employment and resultant economic security. This is especially problematic given that: (a) many companies now incorporate background checks within their hiring process and (b) little empirical research exists about the relationship between criminal records and job performance. Thus, this study examined the relationship between criminal records and objective performance of customer service representatives (N = 627) in a large telecommunications firm. Our regression analyses …

A Pilot Study On The Retention And Turnover Of Ncaa Division Ii Sports Information Directors, David Albrecht

Leadership Education Capstones

This study reports on sports information directors (SID) at the collegiate level limited to NCAA Division II athletic programs. An online survey was used for all participants, and select respondents completed follow-up interviews. Surveys were intended to determine the impact of work-life balance and overall workload of the SID role. Survey questions sought to find perceptions of SIDs by athletic administrators, including the athletic director (AD), and if their role provided opportunities for career advancement within collegiate athletic administration. The results of the study showed that institution/department culture, family, and professional growth factored heavily on retention. Adversely, turnover was linked …

How Can Our Mission Be Fully Accomplished By Staff That Are Experiencing Secondary Trauma And Burnout?, Stephanie Reau

Other QIC-WD Products

My name is Stephanie Reau and I am a training supervisor at Summit County Children Services. We are an agency of 350 employees with a focus on recruiting and maintaining diverse staff committed to serving all children and families. Summit County strives to attract and retain wellqualified staff, but like many child welfare agencies in Ohio, this has been a difficult task to accomplish. The overwhelming pressures of the job cause secondary trauma, burnout and ultimately staff turnover. Staff turnover impacts the morale of the agency, is costly, and, most importantly, it negatively impacts the families we serve. Our mission …