Digital Commons Network^™

Part 1: A Shock To The System: Covid-19 And Hampton Roads, Dragas Center For Economic Analysis And Policy

State of the Region Reports: Hampton Roads

COVID-19 changed how we view the Hampton Roads economy. In January 2020, the region was projected to grow faster than the nation, there were more unfilled jobs than unemployed workers and boosts in defense spending brightened our economic future. By April, however, businesses were closing, jobs were being lost and residents were under a stay-at-home order. We assess the economic toll of the COVID-19 pandemic and examine prospects for the coming year.

Impact Of Hotel/Motel Trainings On Realizing, Recognizing, And Responding To Human Trafficking, Rachel Lubischer, Jodi Gabel, Jeanette Harder

Reports

The Coalition on Human Trafficking (CHT) is focused on bringing trafficking awareness and prevention to the Omaha, Nebraska, and Council Bluffs, Iowa, communities, as well as building coalitions regionally, nationally, and internationally. Because hotels and motels are a trafficking hotspot, CHT launched their “Realize, Recognize, and Respond” campaign in 2016 to train hotel-motel staff within a 50-mile radius of Omaha.

The Coalition on Human Trafficking (CHT) partnered with Support and Training for the Evaluation of Programs (STEPs) at the University of Nebraska at Omaha to conduct an assessment of CHT’s Hotel/Motel Training Program between April 1, 2018 and May 31, …

Service, Sale And Marketing Of Alcohol For The Tourism, Hospitality And Retail Industries, James Peter Murphy

Conference papers

The responsible service, sale and marketing of alcohol for the tourism, hospitality and retail industries is crucial those working in the tourism, hospitality, culinary arts and retail industries including those in supervisory and management positions. This presentation explored a wide range of topics associated with sale and service of alcohol in these inter-related industries. Its aim was to provide attendees with a greater awareness of the effects of alcohol, and of their moral and legal obligations to act responsibly when supplying alcohol beverages or when dealing with alcohol misuse in their respective workplace. This presentation was also created to coincide …

Overcoming Fraud & Dishonesty In The Hospitality Industry, James Peter Murphy

Conference papers

The licensed industry is an increasingly competitive market place, many bars have responded by empowering staff and undertaking structural and management reforms in recent years. Undoubtedly, these changes have significantly raised the levels of customer service and enhanced customer satisfaction. Paradoxically these changes, combined with the responsibilities allocated to bar staff and management to supervise and manage bars with autonomous control have created more fertile conditions, scope and opportunity for dishonest actions by staff members.

The way licensed premises approach the issue of staff fraud is changing in response to the increased risk. Many bars have historically been anxious to …

The Business Of Beds: An Exploration Of Hotel And Hostel Business Strategy, Robert B. Bunda

Honors Scholar Theses

At their cores, hotels and hostels are similar in that they provide a place for travelers to stay. Despite this core similarity, the structures of the two industries are radically different. The hotel industry began in the Middle Ages and has given rise to massive multinational companies, many managing more than four thousand hotels. In stark contrast, the hostel industry began in 1909 and is mostly comprised of independently owned and operated guesthouses, with the largest global chain comprising of less than twenty properties. This study first defines the hotel and hostel industries and examines the different experiences they offer …

The Principles And Practices Of Bar And Beverage Management - The Drinks Handbook, James Peter Murphy

Books/Book Chapters

The bar and drinks business is hugely competitive. The key to success or failure between the many beverages and services offered in any bar is the employees who make, market, sell and serve them. Customer expectation and demand is constantly increasing and so it’s crucial for all staff to have comprehensive product knowledge and superior specialized service skills.

The Principles and Practices of Bar and Beverage Management - The Drinks Handbook is an authoritative resource and comprehensive training guide, essential for all students, bartenders, sommeliers, mixologists, waiters and food and beverage practitioners the world over. Written and configured in an …

From The Last Frontier To The New Cosmopolitan A History Of Casino Public Relations In Las Vegas, Jessalynn Strauss

Occasional Papers

This research chronicles the history of public relations by the gaming industry in Las Vegas. Reflecting larger trends in the field, public relations efforts by the casinos and hotels in this popular tourist destination have used a variety of communication tactics over time to promote themselves to potential Las Vegas tourists. Based on archival materials from over 30 casinos and gaming corporations, this paper identifies four ways in which public relations is practiced in the gaming industry and four macro-level trends in the evolution of casino public relations in Las Vegas.

Rocky Hill [Kentucky] Station Architecture (Fa 75), Manuscripts & Folklife Archives

FA Finding Aids

Finding aid only for Folklife Archives Project 75. “Rocky Hill Station Architecture,” vernacular architecture class project concerning Rocky Hill, Edmonson County, Kentucky (est. 1859). Includes information on architecture, social life, economic life and railroads.

Technical Bulletins: Hotel-Motel Tax In Tennessee Cities (2011), Ron Darden

MTAS Publications: Technical Bulletins

The proceeds from the hotel-motel tax can be used for purposes authorized in your enacting ordinance, private act, or general law.

Mercer, Fannie (Guy), 1855-1940 - Collector (Sc 176), Manuscripts & Folklife Archives

MSS Finding Aids

Finding aid and scan (Click on "additional files" below) Manuscripts Small Collection 176. Printed invitation, 15 June 1932, to Miss Sarah Leat for a July 4th ball at B. Vance's Hotel, Bowling Green, Kentucky, and newspaper clipping, 1929, concerning the invitation. Also holographic copy of lyrics of "Old Folks at Home."

Underwood Collection (Mss 58), Manuscripts & Folklife Archives

MSS Finding Aids

Finding aid and selected full-text scans (Click on "Additional Files" below) for Manuscripts Collection 58. Correspondence, diaries, papers, and genealogical materials of Joseph Rogers Underwood, U.S. Senator from Bowling Green, Kentucky, his wife Elizabeth Cox Underwood, his brother Warner Lewis Underwood, and his son, John Cox Underwood.

Hospitality And Destination Marketing's Role In Medical Tourism: A Call For Research, Dan Cormany

Faculty Publications

Like business travel, where the primary focus is on business and travel is the simply the conduit by which it is performed, medical tourism is a growing trend in which individuals journey to foreign countries primarily to secure specific medical procedures or health benefits. The medical tourist is a newly defined segment of the travel industry, and while still small in numbers, is growing rapidly. This paper seeks to identify research questions related to the hospitality elements that contribute to the medical tourism experience. The answers to these may aid hoteliers, tourism operations, and visitor bureaus better understand, service and …

Technical Bulletins: Hotel-Motel Tax In Tennessee Cities (2010), Ron Darden

MTAS Publications: Technical Bulletins

The proceeds from the hotel-motel tax can be used for purposes authorized in your enacting ordinance, private act, or general law.

Mckee, Ann Elizabeth (Fa 9), Manuscripts & Folklife Archives

FA Finding Aids

Finding aid only for Folklife Archives Project 9. Interviews conducted by Ann McKee with Mary Elizabeth (McPherson) Ricketts, Bowling Green, Kentucky, about her experiences concerning the Kentucky Derby. Topics include Louisville hotels and Derby food and fashion.

Hotel-Motel Tax In Tennessee Cities (2009), Ron Darden

MTAS Publications: Full Publications

The proceeds from the hotel-motel tax can be used for purposes authorized in your enacting ordinance, private act, or general law.

Hotel-Motel Tax In Tennessee Cities (2008), Ron Darden

MTAS Publications: Full Publications

The proceeds from the hotel-motel tax can be used for purposes authorized in your enacting ordinance, private act, or general law.

Technical Bulletins: Hotel-Motel Tax In Tennessee Cities (2007), Ron Darden

MTAS Publications: Technical Bulletins

The proceeds from the hotel-motel tax can be used for purposes authorized in your enacting ordinance, private act, or general law.

Technical Bulletins: Hotel-Motel Tax In Tennessee Municipalities, Ron Darden

MTAS Publications: Technical Bulletins

This revenue source may help municipalities increase their tourist promotion activities or supplement general fund revenues.

Technical Bulletins: Hotel/Motel Tax In Tennessee Municipalities, Ron Darden

MTAS Publications: Technical Bulletins

This revenue source may help municipalities increase their tourist promotion activities or supplement general fund revenues.

Managing Human Capital In A Privately Owned Public Hotel Chain, Indra Abeysekera

Faculty of Commerce - Papers (Archive)

This study analyses human capital (HC) management practices in a small privately owned public hotel group, in the context of intellectual capital (IC). Previous studies have highlighted how firms measure and report HC, however few studies have examined the HC management practices of firms. This study analyses these practices using multiple data methods – namely, observation, interaction with staff, examination of internal financial and management reports, and semi-structured case study interviews - on a continuous basis over a one-year period. The results of this study indicate that, through HC management practices, this group of hotels engaged in value extraction rather …

Private Business As Public Good: Hotel Development And Kelo, Joseph Blocher

Faculty Scholarship

In the summer of 2004, New Haven Mayor John DeStefano, Jr. announced plans to demolish the all-but-derelict New Haven Coliseum and replace it with a publicly financed redevelopment that would include a 300-room hotel. Critics of the plan immediately objected that the hotel-even if it were completed-was a poor public investment, that there was no demand for such a hotel, and that the money could be better spent elsewhere. Some critics pointed to New Haven's own checkered history of major development projects, especially the failed downtown mall and the famously catastrophic Oak Street redevelopment. As of February 2006, the city …

Technical Bulletins: Hotel/Motel Tax In Tennessee Municipalities, Ron Darden

MTAS Publications: Technical Bulletins

The proceeds from the hotel/motel tax can be used for purposes authorized in the ordinance, private act, or general law authorizing or levying the tax. Includes sample ordinance.

Agglomeration Effects And Strategic Orientations: Evidence From The U.S. Lodging Industry, Linda Canina, Cathy A. Enz, Jeffrey S. Harrison

Management Faculty Publications

This study provides evidence regarding the strategic dynamics of competitive clusters. Firms that agglomerate (co-locate) may benefit from the differentiation of competitors without making similar differentiating investments themselves. Alternatively, co-locating with a high percentage of firms with low-cost strategic orientations reduces performance for firms pursuing high levels of differentiation. Further, the lowest-cost providers with the greatest strategic distance from the norm of the competitive cluster reap the greatest benefit from co-location with differentiated firms. We find empirical support for these ideas using a sample of 14,995 U.S. lodging establishments, and controlling for a number of key demand-shaping factors.

Technical Bulletins: Hotel/Motel Tax In Tennessee Municipalities, Ron Darden

MTAS Publications: Technical Bulletins

The proceeds from the hotel/motel tax can be used for most general purposes, ranging from economic and tourist development to retirement of outstanding debt.

Competencies: A New Sector, Tony Kiely, Monica Brophy

Articles

Outlines the processes involved in the development of a competency based framework for use by middle managers of three-star Irish hotels within rooms division and the food and beverage department. Secondary research provides an overview of existing generic competency models. Competency models and frameworks have been applied and customised across a broad range of industry sectors. Seeks to address the need for an innovative and fresh approach to HRM within the Irish hotel sector. The primary research is conducted among three-star hotels nation wide, giving equal representation to all regions of Ireland. Job analysis techniques are used as the basis …

Competencies; A New Sector; Developing A Competency Model For Three Star Hotels, Tony Kiely, Monica Brophy

Conference papers

This paper is a working paper based on a current Hotel Management Skillnet project, which is due to be completed by December 2001. This project arose from previous research by the Irish Hotel and Catering Institute (IHCI), the Dublin Institute of Technology (DIT), the Tourism Research Centre (TRC) and University College Dublin (UCD) into continuing professional development in the hospitality industry. The purpose of this paper is to outline the processes involved in the development of a competency based framework for use by middle managers of three star Irish hotels within rooms division and the food and beverage department. A …

Bartenders And Cocktails Of Ireland 1994-1998: Extracts From ‘Bartenders Association Of Ireland: A History Extended Version, James Murphy

Other resources

Bartenders Association of Ireland – A History book captured the many social and professional practice events, awards, new drinks and hotels services launched, significant bar and cocktail industry people and their contributions plus the many community activities which the bartenders and members of the Bartenders Association of Ireland (BAI) have successfully completed from the 1940s up to the late 1990s. The successful completion of these activities would not be been possible without the active and on-going support of the many Irish and international drinks and hospitality establishments (association supporters) and the association’s membership and active support of initially the UKBG …

Technical Bulletins: Hotel/Motel Tax In Tennessee Municipalities, Dick Phebus

MTAS Publications: Technical Bulletins

The proceeds from the hotel/motel tax can be used for most general purposes, ranging from economic and tourist development to retirement of outstanding debt.

Bartenders And Cocktails Of Ireland 1989-1993: Extracts From ‘Bartenders Association Of Ireland: A History Extended Version ], James Murphy

Other resources

Bartenders Association of Ireland – A History book captured the many social and professional practice events, awards, new drinks and hotels services launched, significant bar and cocktail industry people and their contributions plus the many community activities which the bartenders and members of the Bartenders Association of Ireland (BAI) have successfully completed from the 1940s up to the late 1990s. The successful completion of these activities would not be been possible without the active and on-going support of the many Irish and international drinks and hospitality establishments (association supporters) and the association’s membership and active support of initially the UKBG …

Interview With Mary Elizabeth Mcpherson Ricketts (Fa 9), Manuscripts & Folklife Archives

FA Oral Histories

Transcription of interview with Mary Elizabeth (McPherson) Ricketts conducted by Anne Elizabeth McKee on 16 October 1984. From folk studies student project with interview of Mary Elizabeth Ricketts about her experiences concerning the Kentucky Derby. Topics include Louisville hotels and Derby food and fashion. This is the second tape of the interview.