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Experiences Of Graduate Level Students Of Color With Race In Psychology Diversity Courses, Lakesha Winley
Experiences Of Graduate Level Students Of Color With Race In Psychology Diversity Courses, Lakesha Winley
Dissertations
The ethnoracial makeup of individuals entering fields of study such as psychology continues to change but the experiences of graduate level students of color in these programs is a phenomenon that has received little attention. When attempting to understand these experiences specific to racial content, the literature is almost nonexistent. This qualitative inquiry was designed in an attempt to understand, assess, and depict the experiences of students of color related to experiences of racial content in their American Psychological Association (APA) accredited graduate level diversity/multicultural psychology courses. The focus was on their reactions (e.g., emotional, physical, somatic) to class discourse, …
Implementation Of Continuous Quality Improvement In A Community Mental Health Care Center: Effect On Morale, Gary Dean Zomalt Edd
Implementation Of Continuous Quality Improvement In A Community Mental Health Care Center: Effect On Morale, Gary Dean Zomalt Edd
Dissertations
Morale is important to all service organizations because quality is dependent upon the nature of face-to-face interactions. Because the workers in mental health service organizations must care for patients, morale is especially important. Although studies suggest that rapid change due to cutbacks, privatization, and managed care, have demoralized mental health workers, the literature suggests that management is the problem. Mechanistic organizations with top-down, command-control management typically exclude and alienate workers. Continuous quality improvement (CQI) can improve morale as well as the bottom-line. However, there are no studies of how to implement CQI, from the perspective of workers, to improve morale …