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Managing Digital Resources, Or, How Do You Hold Electrons In Your Hand?, Anna L. Creech
Managing Digital Resources, Or, How Do You Hold Electrons In Your Hand?, Anna L. Creech
University Libraries Faculty and Staff Publications
In the 1995 publication New Automation Technology for Acquisitions and Collection Development, Nancy Markle Stanley wrote a chapter entitled "Purchasing Electronic Resources: an Acquisitions Perspective"1 in which she outlines the challenges of managing electronic resources. I had to chuckle a bit when l read the book, because at the time of its publication, my undergraduate library was in the process of finally automating their catalog. The evolution of electronic resources in libraries has all of the characteristics of technological innovation. There are libraries with the funding and vision to be early adopters, and there are libraries on the tail …
Connecting With Aim: The Search For A Virtual Reference Niche, Lucretia Mcculley, Olivia Reinauer
Connecting With Aim: The Search For A Virtual Reference Niche, Lucretia Mcculley, Olivia Reinauer
University Libraries Faculty and Staff Publications
Launching virtual chat reference services at Boatwright Library at the University of Richmond has been an interesting challenge of “trial and error” over the years. After trying several different software programs and staffing options, librarians have finally found a niche with AOL’s Instant Messenger service. The first section of the article describes a path of experimentation, including early collaborations with the computing services help desk, staffing patterns within the library, technical and financial challenges with virtual reference software, and attempts to get students to use reference chat services. The second half of the case study will describe the great success …