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Social and Behavioral Sciences
University of Nevada, Las Vegas
Consumer satisfaction; Customer services; Managed care plans (Medical care); Patient satisfaction
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Patient Satisfaction In Managed Care, Veronda M. Finley
Patient Satisfaction In Managed Care, Veronda M. Finley
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this paper is to examine the use of patient satisfaction in Managed Care Organizations (MCOs). This will be achieved by reviewing the literature on managed care, patient satisfaction and the use of patient satisfaction in Managed Care Organizations. The author will also analyze how Health Alliance Plan (HAP) measures patient satisfaction and uses satisfaction data to improve their service. HAP is a Michigan based health maintenance organization (HMO). Lastly, the paper will give recommendation for improvements based upon the literature review and analysis of HAP.