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When Enthusiasm For Learning Isn’T Enough, 21cleo Research Team
When Enthusiasm For Learning Isn’T Enough, 21cleo Research Team
21CLEO Research Project Blog Posts
21CLEO Research Blog Post No.26
The Little Things Add Up, 21cleo Research Team
The Little Things Add Up, 21cleo Research Team
21CLEO Research Project Blog Posts
21CLEO Research Blog Post No.25
21cleo Research Team Draws On Critical Race Theory For New Peer Reviewed Article, 21cleo Research Team
21cleo Research Team Draws On Critical Race Theory For New Peer Reviewed Article, 21cleo Research Team
21CLEO Research Project Blog Posts
21CLEO Research Blog Post No.24
Ecosystem Of Workplace Education And Training: Where Do Learners Fit?, Kathy Harris, Jen Vanek, Jill Castek, Gloria E. Jacobs
Ecosystem Of Workplace Education And Training: Where Do Learners Fit?, Kathy Harris, Jen Vanek, Jill Castek, Gloria E. Jacobs
21CLEO Presentations and Publications
Presentation Agenda
● Background on study design and theoretical approaches
● What’s a learning ecosystem?
● Who are the learners?
● Insights gleaned from critical analysis of learner interview data & discussion with key stakeholders (employers, WFD practitioners, educators)
● What’s next in our research
Examining The Perspectives Of Adult Working Learners And Key Stakeholders Using Critical Race Theory, Gloria E. Jacobs, Jill Castek, Kathy Harris, Jen Vanek
Examining The Perspectives Of Adult Working Learners And Key Stakeholders Using Critical Race Theory, Gloria E. Jacobs, Jill Castek, Kathy Harris, Jen Vanek
Applied Linguistics Faculty Publications and Presentations
Purpose: This article reports on a critical race theory (CRT) analysis of the perspectives of providers of employer-supported educational opportunities and adult learners, who identified as Black, indigenous or as a person of color, and were employed in service industries. Design/methodology/approach: A review of the literature was used to shape an initial interview protocol. Data were collected from working learners in retail, hospitality, restaurants and healthcare industries. An “a priori” coding scheme that drew from CRT was applied to transcripts during analysis. Findings: Analysis revealed that working learners' skills, experiential knowledge, learning mindset, language flexibility and knowledge gained from previous …
Many Voices: Participants As Research Partners, 21cleo Research Team
Many Voices: Participants As Research Partners, 21cleo Research Team
21CLEO Research Project Blog Posts
No abstract provided.
Complexifying Paid Learning, 21cleo Research Team
Complexifying Paid Learning, 21cleo Research Team
21CLEO Research Project Blog Posts
No abstract provided.
“My Background Is A Little Bit More Than What I Am Now", 21cleo Research Team
“My Background Is A Little Bit More Than What I Am Now", 21cleo Research Team
21CLEO Research Project Blog Posts
No abstract provided.
Working Learners In An Workplace Learning Ecosystem, 21cleo Research Team
Working Learners In An Workplace Learning Ecosystem, 21cleo Research Team
21CLEO Research Project Blog Posts
No abstract provided.
The Role Of The Direct Supervisor: Insights From Research Partners, 21cleo Research Team
The Role Of The Direct Supervisor: Insights From Research Partners, 21cleo Research Team
21CLEO Research Project Blog Posts
Part of our research process has been to engage the voices of individuals involved in employer-supported education and training initiatives or otherwise impacted by the issues we have been investigating. To this end, we hosted a series of convenings to discuss our findings and invited a group of12 interested parties who represented a range of backgrounds and experience in the workforce development system to respond to our initial observations, to make sure that we are doing things that were relevant and useful, and to identify things that we had missed or that we didn't get right.
What Do We Mean By Learning?, 21cleo Research Team
What Do We Mean By Learning?, 21cleo Research Team
21CLEO Research Project Blog Posts
There is no one way a working learner interacts in the workplace to learn. Nor is there just one set of initiatives in the field that promote learning. Learning is a set of interactions that depend on the context, the conditions, the learner, and the learner's goals.
Learning And Advancement: Insights From Research Partners, 21cleo Research Team
Learning And Advancement: Insights From Research Partners, 21cleo Research Team
21CLEO Research Project Blog Posts
Part of our research process has been to engage the voices of individuals involved in employer-supported education and training initiatives or otherwise impacted by the issues we have been investigating. To this end, we hosted a series of convenings to discuss our findings and invited a group of 12 interested parties who represented a range of backgrounds and experience in the workforce development system to respond to our initial observations, to make sure that we are doing things that were relevant and useful, and to identify things that we had missed or that we didn't get right.
Participants in the …
Missing Persona: Insights From Research Partners, 21cleo Research Team
Missing Persona: Insights From Research Partners, 21cleo Research Team
21CLEO Research Project Blog Posts
No abstract provided.
Limitations Of Our Working Learner Persona: Insights From Research Partners, 21cleo Research Team
Limitations Of Our Working Learner Persona: Insights From Research Partners, 21cleo Research Team
21CLEO Research Project Blog Posts
No abstract provided.
Synthesizing And Disseminating Research Findings Digitally, 21cleo Research Team
Synthesizing And Disseminating Research Findings Digitally, 21cleo Research Team
21CLEO Research Project Blog Posts
No abstract provided.
Learning And Job Advancement: Insights From A Follow-Up Questionnaire, 21cleo Research Team
Learning And Job Advancement: Insights From A Follow-Up Questionnaire, 21cleo Research Team
21CLEO Research Project Blog Posts
Over the course of our research project, we were able to interview 27 working Learners employed in frontline service work in the US. Our plans to expand this data set and conduct in-person follow-up interviews was disrupted by the COVID-19 pandemic. In order to have some sense of what our participants' education, work, and lived experiences were like in the year after our interviews, we sent a follow-up questionnaire to all 27 in the summer of 2021 and received responses from 13 individuals. It was important for us to reconnect with these learners after more than a year of societal …
Considering Who Has Opportunities For Training And Advancement, 21cleo Research Team
Considering Who Has Opportunities For Training And Advancement, 21cleo Research Team
21CLEO Research Project Blog Posts
The three working learners featured in this blog post represent contrasting experiences that help us to understand the level and quality of support from such mediators as has become evident in our research, and the resu Its on the careers of these learners. Al I names used are pseudonyms.
Naomi: Learning For Future Possibilities, 21cleo Research Team
Naomi: Learning For Future Possibilities, 21cleo Research Team
21CLEO Research Project Blog Posts
We've published 5 blog posts that present different personas of working learners. These personas are drawn from our interviews with frontline worker learners across the country who are participating in employer-supported learning opportunities. The personas characterize aspects of a set of real people - capturing and blending them in order to create one story that illustrates a broader representation of a participant in an employer-supported educational program or course.
21st Century Learning Ecosystem For Working Learners, Kathy Harris, Jen Vanek,, Jill Castek, Gloria Jacobs
21st Century Learning Ecosystem For Working Learners, Kathy Harris, Jen Vanek,, Jill Castek, Gloria Jacobs
21CLEO Presentations and Publications
- What are the experiences of working learners in employer sponsored learning?
- What motivates frontline service workers to participate in employer sponsored learning opportunities, many of which are offered online?
- What factors support working learners’ continued participation and their success?
So, Why Persona?, 21cleo Research Team
So, Why Persona?, 21cleo Research Team
21CLEO Research Project Blog Posts
A colleague asked us a thoughtful and compelling question - why did we create the personas and how do these personas help employers, human resources staff, people working in workforce education, and those in adult education? We wrote this blog post to address those questions.
Dani: Front-Line Supervisor Paid Hourly Seeking Certification For Advancement, 21cleo Research Team
Dani: Front-Line Supervisor Paid Hourly Seeking Certification For Advancement, 21cleo Research Team
21CLEO Research Project Blog Posts
In our final two blog posts we offer personas based on people who are working to earn a degree or certificate, including Regina: Healthcare worker seeking to establish a career and, here in our final persona to date, Dani, an hourly frontline supervisor who wants to earn a certificate and advance her career.
Regina: Healthcare Worker Seeking To Establish A Career, 21cleo Research Team
Regina: Healthcare Worker Seeking To Establish A Career, 21cleo Research Team
21CLEO Research Project Blog Posts
In this post, we share our fourth persona, this one based on people who are working to earn a degree or certificate.
Elise: Juggling Work, Required Training, And Long-Term Goals, 21cleo Research Team
Elise: Juggling Work, Required Training, And Long-Term Goals, 21cleo Research Team
21CLEO Research Project Blog Posts
In past posts we talked about how we are using persona as a research tool and our process for creating personas. In our last post we described Neberu, who is working to feel comfortable interacting with English speakers. In the next several posts we will continue to present the personas we have created.
Neberu: Working To Feel Comfortable Interacting With English Speakers, 21cleo Research Team
Neberu: Working To Feel Comfortable Interacting With English Speakers, 21cleo Research Team
21CLEO Research Project Blog Posts
In the next several biogs we will continue to present the personas we have created based on our interviews with working learners.
Alimayu: College-Educated Retail Worker Learning English, 21cleo Research Team
Alimayu: College-Educated Retail Worker Learning English, 21cleo Research Team
21CLEO Research Project Blog Posts
In past blogs we talked about how we are using persona as a research tool and our process for creating personas. In the next several biogs we will present the personas we have created based on our interviews with working learners.
Adult Literacy And Learning: What Does Analysis Based On Critical Racetheory Reveal?, Kathy Harris, Jen Vanek,, Jill Castek, Gloria Jacobs
Adult Literacy And Learning: What Does Analysis Based On Critical Racetheory Reveal?, Kathy Harris, Jen Vanek,, Jill Castek, Gloria Jacobs
21CLEO Presentations and Publications
This work is part of a larger project focused on understanding a changing and dynamic learning ecosystem
● frontline service workers participate in workforce or employer supported learning opportunities.
● includes data from 45 interviews with worker learners and individuals who provide support to them, such as teachers, managers, and career navigators.
● Interviewees come from all parts of the United States and work in retail, healthcare, hospitality, transportation, and other industries.
Persona Development: Unpacking The Process, 21cleo Research Team
Persona Development: Unpacking The Process, 21cleo Research Team
21CLEO Research Project Blog Posts
In our last post, we introduced the concept of personas and discussed how we are using personas to create a compelling and approachable representation of our aggregated interview data with working learners. Our hope is that the personas we develop will help practitioners and program developers better understand the working learners' experiences. We have found that personas help us illustrate who working learners are and situate our findings within the existing instructional design paradigm. In this post, we discuss our process for creating person as.
Persona Development As A Research Tool, 21cleo Research Team
Persona Development As A Research Tool, 21cleo Research Team
21CLEO Research Project Blog Posts
In order to make our description of working-learners who participate in employer-supported educational activities more vivid, we have taken a unique approach to better represent why characteristics of a particular learning opportunity may or may not align with working-learners' needs. This approach involves creating personas from interview data we've gathered in three areas: mandated courses and training, basic education, and degree or certificate attaining courses/programs.
All In One Place: References Cited In 21 Cleo Work, 21cleo Research Team
All In One Place: References Cited In 21 Cleo Work, 21cleo Research Team
21CLEO Research Project Blog Posts
We have created a Google sheet that contains the resources that we've used in our blog posts so far. You can sort or filter the sheet by author, title, keyword, etc. to easily find what you're looking for. We've also included a brief summary of each article. You can download or save the sheet to your drive. We will continue to update it as we discover new materia I, so be sure to check back on occasion. We hope that you find it useful!
21cleo: First Year Recap, 21cleo Research Team
21cleo: First Year Recap, 21cleo Research Team
21CLEO Research Project Blog Posts
In this post, we recap our experiences, accomplishments, and challenges. We hope that by reviewing the past year, we can provide a sense of where we've been and set the stage for things to come.