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Online Reference Information Service Delivery And Library Users' Satisfaction In A Changing World: The Nigerian Baptist Theological Seminary, Ogbomoso In Perspective, Oluwayinka Esther Solanke, Adebola Aderemi Olatoye

Library Philosophy and Practice (e-journal)

The Internet has significantly influenced every aspect of human life, while the present era is characterized by information evolution. Efforts to measure up with the quest for information become a herculean task with the traditional reference information service. However, the traditional reference service has undergone a massive facelift with the introduction of the Internet. The concept of online reference information service is an expert way of providing for users' information needs through the mediation of a reference librarian. While online reference information service has had a share in innovation, reference librarians are confronted with meeting users' information needs by embracing …