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Crafting The Government Mobile Application: A Mixed Methods Analysis Of Public Value Creation As It Relates To Citizen Engagement And Participation In The Development Of Government Smart City Mobile Application, Sean M. Mossey
Graduate Doctoral Dissertations
With smart city and e-government (electronic government) initiatives striving for increased levels of citizen participation, public managers continue to search for a way to increase the utilization of Information Technology (IT) services. However, most efforts focus on linking operations and IT services, rather than facilitating greater means of citizen engagement in government service development (Granier & Kudo, 2016). Furthermore, few studies examine the effect of citizen engagement, particularly in relation to the New Information Communication Technology (NICT), or the smartphone mobile application. These smartphones and their associated mobile applications are quickly becoming one of the primary tools for smart cities …