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Enhancing Employment Opportunities For Mature Workers Through Training: Case Studies Of Employment Services In Massachusetts, Francis G. Caro, Andrea T. Tull
Enhancing Employment Opportunities For Mature Workers Through Training: Case Studies Of Employment Services In Massachusetts, Francis G. Caro, Andrea T. Tull
Gerontology Institute Publications
Extension of working years among those approaching “normal” retirement ages is receiving increased attention. Much of the impetus is financial. The weakening of private pension systems is leaving increasing numbers of those approaching retirement with inadequate savings. Rising health care costs and the erosion of retiree health benefits also encourages older workers to remain in the workforce. The current recession has greatly escalated the financial concerns of those who are late in their working lives. With the deterioration of financial markets, the values of 401K portfolios have declined enormously. Further, the decline in home prices has left many with substantial …
Institute Brief: Taking The Mystery Out Of Customer Service, Heike Boeltzig, Lora Brugnaro, Cecilia Gandolfo, Amy Gelb, Karen Zimbrich, Lara Enein-Donovan, Cindy Tsui, Joy Gould
Institute Brief: Taking The Mystery Out Of Customer Service, Heike Boeltzig, Lora Brugnaro, Cecilia Gandolfo, Amy Gelb, Karen Zimbrich, Lara Enein-Donovan, Cindy Tsui, Joy Gould
The Institute Brief Series, Institute for Community Inclusion
With the current emphasis on universal access to employment services for all members of the community, the workforce development field needs to evaluate service delivery. A "mystery shopper" program is one of many evaluation tools available to ensure continuous quality improvement and customer satisfaction. This technique allows organizations to collect data on the experiences of One-Stop Career Center customers from the customer perspective. The brief includes a sample shopper questionnaire.
Institute Brief: Quality Employment Services: Will You Know It When You See It?, David Hoff
Institute Brief: Quality Employment Services: Will You Know It When You See It?, David Hoff
The Institute Brief Series, Institute for Community Inclusion
Guidelines and steps for people with disabilities to evaluate agencies in order to receive services that best meet their individual needs.