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Accountability: A Canadian Municipal Examination On The Impact Of Vehicle And Equipment Training Programs On Preventable Collisions With Municipal Fleet Assets, Jessica Ruddell
MPA Major Research Papers
Annually, close to 1,000 Canadian workers die due to work-related injuries, exposures and disease. A lack of training and skills can contribute to this loss of life for many. Employers of all kinds, including municipalities, have a responsibility to protect workers and reduce risk to the organization through training activities. Known hazards, like the operation of vehicles and equipment require training before a worker can be deemed competent. Inevitably, preventable and non-preventable collisions will occur involving fleet vehicles and equipment. Documenting and analyzing preventable collisions as part of a collision investigation program, can help organizations understand why preventable collisions are …
Digital Strategies In Local Government: Private Sector And Early Adopters Lessons Learned, Robert Delorme
Digital Strategies In Local Government: Private Sector And Early Adopters Lessons Learned, Robert Delorme
MPA Major Research Papers
In recent years, both the public and private sectors have been using digital strategies, which represent an integration of business and technology plans in an organization. This paper investigates the early adoption of digital strategies in the public sector at the local government level using case studies for southern Ontario that focus on existing academic and practice-based literature, along with documented government adoptions of digital strategies to identify trends and issues. The findings support the private sector lessons and further indicate that there is little consistency in approach, methodology, or stage of digital strategy implementation within the public sector. Research …
Public Participation In Municipal Budget Decision Process: City Of Toronto’S 2011 Core Service Review, Jiaqing He
Public Participation In Municipal Budget Decision Process: City Of Toronto’S 2011 Core Service Review, Jiaqing He
MPA Major Research Papers
This paper examines the impact of public participation on decision-making, with a specific focus on the City of Toronto’s 2011 Core Service Review. It uses both qualitative and quantitative data gathered from the case. Quantitative data is collected through the feedback forms the City used for public consultation during the Core Service Review, while qualitative data is collected from both the feedback forms and the roundtable discussions held across Toronto in 2011. The findings reveal that, from a process perspective, government efforts were directed at enlarging participation through a well-designed mechanism and project promotion, while the impact analysis found that …
The Progression Of Open Data Initiatives In Canadian Municipalities: The Evolution Of E-Government Services And Its Relationship To An Emerging Movement, David Crozier
MPA Major Research Papers
This paper examines the rationale for why local governments develop open data programs. Interviews were conducted with officials from six Canadian municipalities involved in open data projects – Vancouver, Edmonton, Ottawa, London, Nanaimo, and Medicine Hat – and two community members from Vancouver and London who have played an important role in these developments. The findings reveal that both municipal officials and citizens have a strong desire for open data but the movement has progressed slowly and there are several areas in which it can improve.
Business Process Re-Engineering (Bpr): A Tool For Improved Customer Service In Municipalities, Lee Doyle
Business Process Re-Engineering (Bpr): A Tool For Improved Customer Service In Municipalities, Lee Doyle
MPA Major Research Papers
This paper examines the appropriateness of business process re-engineering (BPR) in the improvement of customer service in local government. A content analysis of documents, a survey administered to municipal managers in 26 municipalities in Ontario, and a case study analysis of BPR implementation in four municipalities were conducted. The findings reveal that there is no clearly defined process or format for conducting BPR in Ontario municipalities.