Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 4 of 4
Full-Text Articles in Entire DC Network
Chernobyl Stories And Anthropological Shock In Hungary, Krista Harper
Chernobyl Stories And Anthropological Shock In Hungary, Krista Harper
Krista M. Harper
The Budapest Chernobyl Day commemoration generated a creative outpouring of stories about parental responsibilities, scientific knowledge, environmental risks, and public participation. I examine the stories and performances elicited by the tenth anniversary of the Chernobyl nuclear disaster in April 1996. In these “Chernobyl stories,” activists criticized scientific and state paternalism while engaging in alternative practices of citizenship. The decade between the catastrophic explosion and its commemoration coincides with the development of the Hungarian environmental movement and the transformation from state socialism. Chernobyl Day 1996 consequently became an opportunity for activists to reflect upon how the meaning of citizenship and public …
If I Forget Thee, O Jerusalem: Archaeology, Religious Commemoration, And Nationalism In A Disputed City, 1801-2001, Neil A. Silberman
If I Forget Thee, O Jerusalem: Archaeology, Religious Commemoration, And Nationalism In A Disputed City, 1801-2001, Neil A. Silberman
Neil A. Silberman
No abstract provided.
Public Sector: Early Stage Of A Deep Transformation, Jane E. Fountain, Carlos A. Osorio-Urzua
Public Sector: Early Stage Of A Deep Transformation, Jane E. Fountain, Carlos A. Osorio-Urzua
Jane E. Fountain
American government is in the early stages of deep transformation as a result of the Internet and a host of related developments in information and communications technologies. Rapid growth of web-based applications in the government sector promises significant cost savings through structural changes in the production and delivery of government information and services. Deeper organizational and institutional restructuring in government is likely to generate further efficiency gains. But cost savings that result from institutional and organizational transformation are more difficult to calculate because savings due to technology cannot be disaggregated from those due to structural modification. Furthermore, it is in …
Paradoxes Of Public Sector Customer Service, Jane E. Fountain
Paradoxes Of Public Sector Customer Service, Jane E. Fountain
Jane E. Fountain
The use of customer service ideas in government continues to be wide- spread, although the concept and its implications for public sector service production and delivery remain poorly developed. This paper presents a series of paradoxes related to customer service and its use in government. The central and most troubling paradox is that customer service techniques and tools applied to government may lead to increased political inequality even as some aspects of service are improved. The argument is structured by examination of the following: the predominant structural features of service management in the private sector, the assumption that customer satisfac- …