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Articles 1 - 8 of 8
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Looking Beyond The Undergraduate Classroom: Factors Influencing Service Learning's Effectiveness At Improving Graduate Students' Professional Skills, Yi Lu, Kristina T. Lambright
Looking Beyond The Undergraduate Classroom: Factors Influencing Service Learning's Effectiveness At Improving Graduate Students' Professional Skills, Yi Lu, Kristina T. Lambright
Kristina Lambright
This study provides a greater understanding of which factors influence the effectiveness of service learning projects at improving graduate students’ professional skills. Data for this study was gathered from students in eight Master of Public Administration (MPA) courses taught during two semesters at a large state university. Younger students were more likely than older students to believe that their service learning project was helpful in improving their professional skills. We also find that students who spent more time working on a service learning project outside of class reported their projects were more helpful in improving their professional skills. In addition, …
Monitoring Contracted Provider Service Delivery In The Hollow State: Understanding Barriers Preventing Proper Use Of Service Monitoring Tools, Kristina T. Lambright
Monitoring Contracted Provider Service Delivery In The Hollow State: Understanding Barriers Preventing Proper Use Of Service Monitoring Tools, Kristina T. Lambright
Kristina Lambright
The article discusses the barriers that prevent a contracted provider from using service monitoring tool, any source of information used by a government agency to monitor service inputs, outputs, and outcomes that a contracted provider is required to give to a government agency. A motivation barrier exists when the contracted provider is unwilling to use the tool properly. In addition, an ability barrier exists when the contracted provider lacks the resources or skills to use to tool.
The Performance Puzzle: Understanding The Factors Influencing Alternative Dimensions And Views Of Performance, Anna A. Amirkhanyan, Hyun Joon Kim, Kristina T. Lambright
The Performance Puzzle: Understanding The Factors Influencing Alternative Dimensions And Views Of Performance, Anna A. Amirkhanyan, Hyun Joon Kim, Kristina T. Lambright
Kristina Lambright
There is a large literature on the determinants of organizational performance, and its multidimensional nature is well recognized. However, little research has examined how different organizational and environmental factors influence different stakeholders’ performance assessments of the same service. We address this gap by comparing the factors influencing performance evaluations by different constituencies of child care centers in Ohio. We operationalize performance using (1) regulatory violations documented during state licensing inspections, (2) satisfaction with the center’s quality reported by center directors, (3) satisfaction with the center’s quality reported by teachers, and (4) satisfaction with care quality reported by parents. Our findings …
Putting The Pieces Together: A Comprehensive Framework For Understanding The Decision To Contract Out And Contractor Performance, Anna A. Amirkhanyan, Hyun Joon Kim, Kristina T. Lambright
Putting The Pieces Together: A Comprehensive Framework For Understanding The Decision To Contract Out And Contractor Performance, Anna A. Amirkhanyan, Hyun Joon Kim, Kristina T. Lambright
Kristina Lambright
Contracting out is currently one of the most prevalent mechanisms of the privatization movement. Understanding its trends and rigorously analyzing its implications is an increasingly salient issue for public management research. This article builds a multi-stage theoretical framework addressing two broad research questions. The first is to identify the array of economic, political, organizational, and institutional factors that may impact a government agency's decision to contract out. The second is to detail the various organizational and environmental factors influencing contractor performance. Particular attention is paid to effective contract monitoring and its relationship to contractor performance.
Do Relationships Matter? Assessing The Association Between Relationship Design And Contractor Performance, Anna A. Amirkhanyan, Hyun Joon Kim, Kristina T. Lambright
Do Relationships Matter? Assessing The Association Between Relationship Design And Contractor Performance, Anna A. Amirkhanyan, Hyun Joon Kim, Kristina T. Lambright
Kristina Lambright
Contracting relationships vary in the extent to which they are complete and involve formal contract specification as well as the extent to which they are based on strong relationships and rely on cooperation and trust. Where a contracting arrangement falls on these two continuums constitutes what this paper refers to as "relationship design" and is likely to impact contractor performance. We use data from a survey of child-care centers and Head Start agencies in Ohio to examine the association between the design of contracting relationships and contractor performance. Contractor performance is assessed in two ways: an objective measure of violations …
Closer Than “Arms Length”: Understanding The Factors Associated With Collaborative Contracting, Anna A. Amirkhanyan, Hyun Joon Kim, Kristina T. Lambright
Closer Than “Arms Length”: Understanding The Factors Associated With Collaborative Contracting, Anna A. Amirkhanyan, Hyun Joon Kim, Kristina T. Lambright
Kristina Lambright
This article focuses on collaborative relationships between contractors and government agencies and explores which contract characteristics, contractor traits, and environmental factors are associated with the development of such relationships. The study uses data from the Partnership Impact Research Project, a three-round longitudinal survey of over one hundred child care centers and Head Start agencies in Ohio. Our findings suggest that stronger collaborative contracting relationships are associated with greater contract specificity, better contractor service quality, and contractor affiliation with a larger organization. On the other hand, a contractor’s financial autonomy and nonprofit status are negatively related to collaborative relationship strength. We …
How Valuable Are Capstone Projects For Community Organizations? Lessons From A Program Assessment, David A. Campbell, Kristina T. Lambright
How Valuable Are Capstone Projects For Community Organizations? Lessons From A Program Assessment, David A. Campbell, Kristina T. Lambright
Kristina Lambright
Many MPA programs use capstone courses as culminating experiences to assess students’ capacity to apply program knowledge and skills to challenges facing public or nonprofit organizations. This paper examines whether capstone projects in one university’s MPA program were beneficial to organizational partners. Using data from a survey of capstone supervisors and 10 follow-up interviews, the paper finds that supervisor engagement, project location, and faculty involvement were significant factors in determining whether projects were beneficial to host organizations. The findings indicate that closer relationships among the three primary participants in capstone projects (student, supervisor, and instructor) will lead to more successful …
Faith-Based Assumptions About Performance: Does Church Affiliation Matter For Service Quality And Access?, Anna A. Amirkhanyan, Hyun Joon Kim, Kristina T. Lambright
Faith-Based Assumptions About Performance: Does Church Affiliation Matter For Service Quality And Access?, Anna A. Amirkhanyan, Hyun Joon Kim, Kristina T. Lambright
Kristina Lambright
To date, the common rhetoric and assumptions on the performance of faith-based organizations (FBOs), ironically, appear to be faith based rather than empirically supported: There is a paucity of research evaluating the effectiveness of FBOs that uses sufficiently rigorous methods and multiple measures of organizational performance. This study seeks to inform the debate on the relative effectiveness of FBOs by comparing religiously affiliated and secular nonprofit nursing homes using two distinct but complementary measures of organizational performance: service quality and access for impoverished clients. Using nationally representative panel data on 11,877 church-affiliated and secular nonprofit nursing homes, this study examines …