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Psychology

Theses/Dissertations

2007

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Emotional Labor

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The Relationship Between Burnout And Engagement: A Confirmatory Factor Analysis, Gene Michael Alarcon Jan 2007

The Relationship Between Burnout And Engagement: A Confirmatory Factor Analysis, Gene Michael Alarcon

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Researchers have purported that burnout and engagement measure the same three latent constructs, energy, identification, and efficacy at work, but few have actually researched the theory (Maslach & Leiter, 1997; Schaufeli & Bakker, 2004). Burnout has been consistently related to workplace demands such as emotional labor (Brotheridge & Grandey, 2002; Brotheridge & Lee, 2002). The current study investigated whether burnout and engagement are comprised of energy, identification, and efficacy in a sample with high demands for emotional labor. A confirmatory factor analysis suggested that burnout and engagement might in fact be separate second order latent constructs comprised of only two …