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Dealing With Covid-19 And Emerging Stronger From It, David Chan
Dealing With Covid-19 And Emerging Stronger From It, David Chan
Research Collection School of Social Sciences
Whether it is reacting to news on COVID-19 cases, following safe management rules, adapting to changes at work, assessing leadership and public responses to the coronavirus crisis, or navigating post-pandemic realities, it is all part of understanding how humans think, feel, and behave, says SMU Professor David Chan.
How To Make Critical Decisions Amid Covid-19 Pressures, David Chan
How To Make Critical Decisions Amid Covid-19 Pressures, David Chan
Research Collection School of Social Sciences
Time pressure and ambivalence are common when people make decisions in a crisis. Understanding the psychological dynamics helps us slow down to make better decisions.
Relationships, Layoffs, And Organizational Resilience: Airline Industry Responses To September 11, Jody H. Gittell, Kim Cameron, Sandy Lim, Victor Rivas
Relationships, Layoffs, And Organizational Resilience: Airline Industry Responses To September 11, Jody H. Gittell, Kim Cameron, Sandy Lim, Victor Rivas
Research Collection School of Social Sciences
The terrorist attacks of September 11, 2001, affected the U.S. airline industry more than almost any other industry. Certain airlines emerged successful and demonstrated remarkable resilience while others languished. This investigation identifies reasons why some airline companies recovered successfully after the attacks while others struggled. Evidence is provided that layoffs after the crisis, although intended to foster recovery, instead inhibited recovery throughout the 4 years after the crisis. But, layoffs after the crisis were strongly correlated with lack of financial reserves and lack of a viable business model prior to the crisis. Digging deeper, the authors find that having a …