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A Mixed-Methods And Multi-Level Investigation Of The Effects Of A Crew Chief Intervention On Job Attitudes, Occupational Stress, And Organizational Commitment, Michael Charles Leo
A Mixed-Methods And Multi-Level Investigation Of The Effects Of A Crew Chief Intervention On Job Attitudes, Occupational Stress, And Organizational Commitment, Michael Charles Leo
Dissertations and Theses
High-profile instances of workplace violence and increased pressure from competitors have threatened the viability of one of the nation's largest employers, the United States Postal Service (USPS). As a result, the USPS began a massive change effort in the early 1990's. One of the initiatives implemented to improve labor-management relations was a derivative of the self-managed work team known as the crew chief program. This study provides a mixed-methods and multi-level approach to understand the impact this unique program had on organizational attitudes.
The first aim of this study was to investigate whether the crew chief program reduced employees' stress …