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The Challenge Of Cultural Competence In The Workplace: Perspectives Of Healthcare Providers, Stephane M. Shepherd, Cynthia Willis-Esqueda, Danielle Newton, Diane Sivasubramaniam, Yin Paradies

Department of Psychology: Faculty Publications

Background: Cross-cultural educational initiatives for professionals are now commonplace across a variety of sectors including health care. A growing number of studies have attempted to explore the utility of such initiatives on workplace behaviors and client outcomes. Yet few studies have explored how professionals perceive cross-cultural educational models (e.g., cultural awareness, cultural competence) and the extent to which they (and their organizations) execute the principles in practice. In response, this study aimed to explore the general perspectives of health care professionals on culturally competent care, their experiences working with multi-cultural patients, their own levels of cultural competence and the extent …