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Chat Communication In A Command And Control Environment: How Does It Help?, April M. Courtice
Chat Communication In A Command And Control Environment: How Does It Help?, April M. Courtice
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Military command and control (C2) teams are often faced with difficult, complex, and distributed operations amidst the fog and friction of war. To deal with this uncertainty, teams rely on clear and effective communication to coordinate their actions; two current conduits for communication in distributed military teams include voice and chat. Chat communication is regarded by many in the C2 world as the premier method of communicating with the power to lessen some of the traffic and disturbances of current voice communication, and its usage continues to exponentially increase. Despite this operational view, countless laboratory studies have demonstrated detrimental effects …