Digital Commons Network^™

Would A Regional Fire Emergency Communications Center In Placer County Improve Efficiency For Participating Fire Agencies?, Reginald Williams

Master's Projects

Dispatch centers serve multiple functions within a community, dependent on the resources it controls. Centers operating in PC function as the primary 911 answering point, using “call-takers” and “dispatchers” to triage emergencies and respond the appropriate resources. Call-takers are trained personnel who are hired to answer 911 calls from the community, and input valuable information into a computer-aided dispatch (CAD) system, that geolocates the emergency location and provides historical information of emergencies at a given location. Many call-takers are trained to provide instructions to the caller to ensure that they are 1) out of harm's way and 2) to assist …