Digital Commons Network^™

You've Got Mail: Accountability And End User Attitudes To Email Management, Mark Brogan, Susan Vreugdenburg

Research outputs pre 2011

In a pioneering ethnographic study of end user responses to the problem of ‘information overload’ Whittaker and Sidner (1996) found that the design of systems primarily as methods of asynchronous communication, posed significant information management problems for users. In another contemporaneous study, David Bearman (1993) extended understanding of the implications of end user email management behavior by identifying significant accountability implications for organizations arising from the use of email. Recent case studies in the United States and Australia (Leopold, 2008; Raleigh Chronicle, 2008; Strutt, and Taylor, 2007) have once again focused attention on the accountability consequences for Government of email …