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Overcoming Resistance When Adopting A Strengths-Based Case Management Service Delivery Model, Sheri-Lynn Mayhew

The Dissertation in Practice at Western University

In 2016, Rapp & Goscha’s (2012) Strengths-based Case Management (SBCM) Service Delivery Model was adopted as an agency wide, best practice within Organization X. However, the clinicians within Service N, who support persons with developmental disabilities and mental illness known as a dual diagnosis, resisted this service delivery model implementation. Outcome measures following implementation for those with a dual diagnosis were poor. Specifically, goal attainment and fidelity scores were consistently lower since Rapp & Goscha’s (2012) SBCM Service Delivery Model implementation. This Organizational Improvement plan (OIP) examines which leadership theories and frameworks could address the resistance in adopting Rapp & …