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Strategies To Create And Sustain Work-Life Balance In The Hospitality Industry, Elizabeth Balbickram

Walden Dissertations and Doctoral Studies

Employee turnover results in adverse business outcomes. Hospitality industry leaders who do not encourage an organizational culture supportive of work-life balance risk reduced profitability resulting from employee turnover. Grounded in path-goal theory, the purpose of this qualitative single case study was to explore strategies hospitality industry leaders use to create and sustain organizational cultures supportive of employee work-life balance. The participants were eight upper-level leaders of one lodging chain in Orlando, Florida, who successfully implemented strategies to create and sustain work-life balance for their employees. Data were collected from semistructured interviews and a review of organization personnel handbooks and training …