Digital Commons Network^™

Improving Health Literacy Among Veterans Through An Educational Campaign On Urgent And Emergent Care: A Quality Improvement Project, Emily Dimarino

Master's Theses and Capstones

Background: Inappropriate use of the VAMC UCC can translate to delays in care and costly transfers. A local VAMC UCC noted that many of their veterans presented for care at the UCC rather than choose to seek care at a local emergency department. This quality improvement project focused on the impact of educational handouts in improving understanding of the VAMC UCC capabilities to overall reduce inappropriate visits and delays in patient care. Methods: Veteran participants utilizing the UCC (n = 10) completed pre-intervention surveys regarding their current health literacy using the Brief Health Literacy screening tool (BRIEF), as well as …

Impact Of A Comprehensive Clinician Educational Program On Health Literacy And Patient Satisfaction, Jennifer Yokopenic

DNP Scholarly Projects

BACKGROUND: The Institute of Medicine has defined health literacy as “the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions”. Health literacy is a significant social determinant of overall health and can be particularly challenging in the critical care environment. According to the U.S. Department of Health and Human Services, only 12% of adults have proficient health literacy, 53% have intermediate health literacy, 21% have basic health literacy ability, and 14% have below basic health literacy (AHQR.gov, 2008).

METHODS: A pre- and post-intervention survey of satisfaction with clinician communication and assessment of …