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Developing Workforce Capability In Nonprofits Through Effective Leadership, Catherine Byrnes Smoyer, Rocky J. Dwyer, Janice K. Garfield, Brandon D. Simmons
Developing Workforce Capability In Nonprofits Through Effective Leadership, Catherine Byrnes Smoyer, Rocky J. Dwyer, Janice K. Garfield, Brandon D. Simmons
International Journal of Applied Management and Technology
Leaders of nonprofit organizations in the United States must build workforce capabilities to meet increasing demands for services. This single-case study explored strategies nonprofit leaders used to build workforce capability to address increasing service demands. The conceptual lens for this study was the full-range leadership theory. Data were collected through semi-structured interviews with senior executives of a single nonprofit organization located in the Midwestern region of the United States, which included internal organizational and workforce performance data, strategy plans, annual reports internal and external financial documents, and publicly available information. Four major themes related to building workforce capacity emerged from …
E-Government Initiatives Case Study: New Models For Success, Douglass P. Smith
E-Government Initiatives Case Study: New Models For Success, Douglass P. Smith
International Journal of Applied Management and Technology
This case study examines the efforts of a mid-tier, cabinet-level state agency to transform its constituency services to be more effective using information technology. The agency, based in a rural Midwestern state, faced increased scrutiny to raise accuracy, lower wait times, decrease expenditures, increase constituency satisfaction, and expand services to the state. To meet these challenges, the agency conducted a series of meetings to determine best possible opportunities for change and decided that technology solutions, which supported their business vision of the future, would be the foundation for that change. Redesigning core organizational processes—using several technologies such as e-commerce, content …