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Relationship Between Employee Satisfaction And Patient Satisfaction Within The Veterans Affairs Health Care System, Krista Penn
Relationship Between Employee Satisfaction And Patient Satisfaction Within The Veterans Affairs Health Care System, Krista Penn
Walden Dissertations and Doctoral Studies
Within health care organizations, the experience of care is a critical measure of the quality of a health care system and is an important measure of success. Over the past several years, the quality and experience of care have been criticized within the Veterans Health Administration. Veterans Health Administration hospitals suffer from low patient satisfaction scores and high nurse turnover rates. Research shows a correlation between patient satisfaction and employee satisfaction within other health care organizations, yet there has been limited research on whether this type of relationship exists within facilities across the Veterans Health Administration. Using Donabedian’s quality health …
Mediated Effect Of Perceived Supervisor Support On Leader-Member Exchange Quality And Employee’S Commitment, Jeffery Proby
Mediated Effect Of Perceived Supervisor Support On Leader-Member Exchange Quality And Employee’S Commitment, Jeffery Proby
Walden Dissertations and Doctoral Studies
Social exchange relationship quality can influence an employee’s commitment to supporting continuous improvement (CI) initiatives. Researchers have established that leader-member exchange (LMX) quality and perceived supervisor support (PSS) can reduce employee commitment, affecting an organizational outcome. Based on the theoretical foundation of LMX quality theory, the purpose of this quantitative correlational study was to examine the relationship between the independent variables (LMX quality) and the dependent variable (affective commitment [AC]) through the mediated variable (PSS) and moderated mediation variable (workplace ostracism [WO]). Employee age, gender, tenure with the company, ethnicity, certification level, and the manufacturing sector were control variables of …
Senior-Level African American Women, Underrepresentation, And Career Decision-Making, Marquita Barron
Senior-Level African American Women, Underrepresentation, And Career Decision-Making, Marquita Barron
Walden Dissertations and Doctoral Studies
In 2015, 0.2% of African American women were in chief executive officer (CEO) roles and 1.2% were in executive or senior-level roles within a 500 Standard & Poor's (S&P) organization. African American women's lived experiences are underutilized by organizational and human resources (HR) leaders in the development and implementation of recruitment, talent development, diversity and inclusion, and succession planning strategies. The purpose of this qualitative phenomenological study was to understand lived experiences regarding career advancement decision-making strategies for senior-level African American women. The conceptual framework used was social cognitive career theory (SCCT), which addresses the 'what' and 'how' of career …
Employing Persons With Disabilities In Madagascar, Lila Hanitra Ratsifandrihamanana
Employing Persons With Disabilities In Madagascar, Lila Hanitra Ratsifandrihamanana
Walden Dissertations and Doctoral Studies
In Madagascar, the barriers to persons with disabilities' employability are multifaceted and relate to accessibility, funding, attitudes, and policies. Managers lack knowledge on disability and still perceive disabled persons as incompetent and associate them with costly accommodation needs. The purpose of this qualitative case study was to examine the management strategies and leadership styles that managers could use to enhance the employability chances of persons with disabilities. The conceptual framework featured the concepts of empowerment, employability, disability identity, and relevant transformational leadership theories. Semistructured interviews were conducted with 28 managers in private companies, institutions, cooperatives, and organizations in 3 regions …
Involving Patient/Family Advisors And Advisory Councils With Patient And Family Engagement, Cortney D. Forward
Involving Patient/Family Advisors And Advisory Councils With Patient And Family Engagement, Cortney D. Forward
Walden Dissertations and Doctoral Studies
Health care consumers are under-represented in literature when defining patient and family engagement. The proportion of people living longer is rapidly growing. Future research is needed to evaluate which strategies of patient and family engagement are most useful in real-world health care settings for patient and families. The purpose of this study was to describe the lived experiences of patient/family advisors working within patient family advisory councils at an academic medical center in the Midwestern United States. The conceptual framework is based on Greenleaf's servant leadership and Bass's transformational leadership. The research questions examined how patient/family advisors describe patient and …
Work Engagement, Job Satisfaction, And Nurse Turnover Intention, Yolanda Marie Edwards-Dandridge
Work Engagement, Job Satisfaction, And Nurse Turnover Intention, Yolanda Marie Edwards-Dandridge
Walden Dissertations and Doctoral Studies
In the United States, the high turnover rate of registered nurses and indications of a future shortage of registered nurses is detrimental to healthcare organizations. The purpose of this correlational study was to examine whether, in hospitals, work engagement and job satisfaction predicted registered nurse turnover intention. The theoretical framework was Fishbein and Ajzen's theory of reasoned action. Probability sampling was used to identify 155 participants, all full-time registered nurses with 2 or more years of employment in New York hospitals. Data, obtained from surveys, were analyzed via multiple linear regression. The results revealed that only job satisfaction predicted turnover …
Understanding Coping Strategies And Behaviors Of Employees Affected By Toxic Leadership, Jerry A. Morris, Jr.
Understanding Coping Strategies And Behaviors Of Employees Affected By Toxic Leadership, Jerry A. Morris, Jr.
Walden Dissertations and Doctoral Studies
Toxic leaders affect nearly half of the U.S. employee base and create environments in which followers, peers, and staff might be less effective due to stress, devaluation, and potential job loss. A multiple case study approach was used to understand what coping strategies employees use to reduce the negative effects of toxic leadership on themselves, other employees, and the overall workplace; and to understand the behaviors that result from these strategies. The purposeful and snowball sample consisted of 29 participants within the United States, ages 30 to 65, who worked within two or more organizations and who either directly experienced …
Capital Financing Strategies Of Small-Scale Contractors In Nigeria, Tony Emeka Anamege
Capital Financing Strategies Of Small-Scale Contractors In Nigeria, Tony Emeka Anamege
Walden Dissertations and Doctoral Studies
Small-scale contractors in Nigeria, as small business owners, face challenges accessing external sources of capital financing. Inadequate sources of working capital is one of the major reasons for poor business performance and failure. A multiple case study approach was used in this study to explore how small-scale contractors obtained capital financing to grow their businesses. The study population included small-scale contractors in the construction industry in Nigeria. Credit rationing model was chosen as the conceptual framework for the study. Semistructured interviews were used to collect data from 5 participants. Data analysis included thematic coding of the data using qualitative data …
Effective Manufacturers' Strategies For Service Innovations, Zebulon Fox
Effective Manufacturers' Strategies For Service Innovations, Zebulon Fox
Walden Dissertations and Doctoral Studies
In the United States, more than 50% of managers offering services in the manufacturing industry report failed service initiatives. The purpose of this multiple case study was to explore strategies that manufacturing managers used to sustain their business for longer than 5 years. The population consisted of 3 manufacturing organization managers offering business services to support petroleum and coal companies who have sustained their business operations in the mid-Atlantic region of the United States for longer than 5 years. Data were collected from semistructured interviews and organization documents were analyzed through the perspective of the strategic service innovation theory conceptual …
A Study Of Women, Their Careers, Mentoring, And The Barriers In Management, Latayna Jackson
A Study Of Women, Their Careers, Mentoring, And The Barriers In Management, Latayna Jackson
Walden Dissertations and Doctoral Studies
Women all across the United States who work for public housing authorities greatly desire to have more career advancement opportunities. As the number of women in the workforce and moving into management positions continues to increase yearly, current cross-gender mentorship programs, even if available are often outdated and unresponsive to the demographic change. This study focused on women's careers, mentoring, and the barriers to their career progression. The purpose of this qualitative case study was to explore participant perceptions perception of mentoring and its effects on career advancement for women who work in public housing management to open a deeper …
Enhancing The Competitive Advantage Of U.S. Corporations By Incorporating A Foreign Trade Zones Strategy, Dino Adolfo Scott
Enhancing The Competitive Advantage Of U.S. Corporations By Incorporating A Foreign Trade Zones Strategy, Dino Adolfo Scott
Walden Dissertations and Doctoral Studies
Some leaders of U.S. companies fail to implement proper decision-making strategies to enact and execute strategies to realize the benefits provided by a foreign trade zone (FTZ). The purpose of this qualitative case study was to explore and to identify the proper decision-making strategies used in successfully implementing a FTZ. The target population consisted of 5 leaders, including a senior leader, a supply chain manager, and 3 department managers of a company located in the midwestern region of the United States that successfully implemented a FTZ. Porter's competitive advantage theory was the conceptual framework used for the study. Semistructured interviews …
Self-Leadership To Servant Leadership: A Metatheoretical Antecedent To Positive Social, Allen Lloyd Carn
Self-Leadership To Servant Leadership: A Metatheoretical Antecedent To Positive Social, Allen Lloyd Carn
Walden Dissertations and Doctoral Studies
A majority of current leadership programs are failing to deliver a comprehensive approach to leadership development by not providing middle and frontline managers the skills to enhance their potential to develop others. In failing to generate a comprehensive system, animosity towards all types of leadership has been festering for over 40 years as first identified by Greenleaf in 1977. The purpose of the study was to establish a link between the theoretical paradigms of servant leadership and self-leadership using the lens of emotional intelligence to generate an integral leadership development framework. The conceptual framework used Goleman et al.'s version of …
The Challenges Of Virtual Leadership Affecting Project Delivery In The Public Sector, Verna-Kay Smith
The Challenges Of Virtual Leadership Affecting Project Delivery In The Public Sector, Verna-Kay Smith
Walden Dissertations and Doctoral Studies
Leaders of the U.S. government and U.S. organizations continue to seek information to mitigate risk and improve project deliverables in virtual environments. The problem addressed in this study was the rapid growth of technology in virtual workplaces that causes organizational leaders to concentrate on infrastructure and technology. The purpose of the exploratory case study was to understand the challenges virtual leaders encounter in the government environment that affect project delivery. The research questions were designed to examine the challenges virtual team leaders encounter while maintaining their roles and responsibilities to complete a project successfully in a timely manner. The theory …
A Phenomenological Study Of The Transition Of Veterans Into The Civilian Workforce, Brian Keith Ward
A Phenomenological Study Of The Transition Of Veterans Into The Civilian Workforce, Brian Keith Ward
Walden Dissertations and Doctoral Studies
Military veterans face various challenges during their transition into the civilian workforce, including mental health problems. Veterans experience challenges like emotional trauma and physical distress while transitioning into the civilian workforce. The challenges result from the nature of the civilian work. The purpose of this phenomenological study was to explore the challenges among veterans in California and Michigan while transitioning into the civilian life. The study participants included 30 veterans from California and Michigan who had retired and those who were expecting to retire from the military within six months at the time of conducting the study. Schoenberg's 4S transition …
Leaders' Perceptions Of The Sexual Misconduct Reporting System In The Military, Catherine Elaine Mincey
Leaders' Perceptions Of The Sexual Misconduct Reporting System In The Military, Catherine Elaine Mincey
Walden Dissertations and Doctoral Studies
There is an unwarranted number of men and women that experience an unwanted sexual contact occurrence while on active duty, that is not reported through the military's sexual harassment or sexual assault system channels. A reporting system that is cumbersome and ineffective may hinder a leader's perception in implementing effective sexual harassment and sexual assault policies and procedures. The purpose of this descriptive multiple case study was to explore the ways a reporting system influenced the decision making processes of leaders and the importance of a fluent information flow through communication channels regarding the reporting system for sexual misconduct within …
Frontline Managers' Perceptions And Lived Experiences In The Execution Of Diversity Management Programs, James O. Rodgers
Frontline Managers' Perceptions And Lived Experiences In The Execution Of Diversity Management Programs, James O. Rodgers
Walden Dissertations and Doctoral Studies
For over 30 years, organizations have engaged in programs to address the growing presence of diverse populations in their ranks, and researchers have attempted to identify and quantify a link between diversity and enterprise performance. The problem was a lack of understanding of how organizations benefit from increased diversity and the role of frontline managers in that process. The purpose of this phenomenological study was to address the research question aimed at the perceptions and lived experiences of frontline managers and to gain insights about how they are navigating the challenges of increased diversity to enhance their ability to produce …
Recognizing And Anticipating Stress Related Complacent Behavior In Manufacturing Industries, Ricardo Alberto Pineda
Recognizing And Anticipating Stress Related Complacent Behavior In Manufacturing Industries, Ricardo Alberto Pineda
Walden Dissertations and Doctoral Studies
Numerous safety studies suggest that stress complacency related accidents in manufacturing industries continue to cause injuries or fatalities because of the absence of emotional resources for leaders, who are unable to prevent accidents when these conditions exist. Leaders of the manufactory industries may not have the appropriate emotional measures which are significant to recognize employees' underlying complacent behavior. The purpose of this quantitative correlational study was to evaluate the relationship between leaders' emotional intelligence resources and their ability to manage to prevent injuries and fatalities in the workplace. The research questions address key traits of emotional intelligence regarding emotional perceptions …
Decreasing Voluntary Employee Turnover In The Hospitality Industry, Andrew Anderson
Decreasing Voluntary Employee Turnover In The Hospitality Industry, Andrew Anderson
Walden Dissertations and Doctoral Studies
The purpose of this qualitative multiple case study was to explore the strategies general managers of full-service hotels used to reduce voluntary frontline employee turnover. The conceptual framework for this study was Herzberg's motivation-hygiene theory. The 3 participants were hotel general managers in the midwestern region of the United States. Data were collected through semistructured interviews with 3 purposefully selected hotel general managers and by reviewing company documents. Data analysis consisted of gathering the data, coding for emergent themes, compiling the data into common codes, organizing the data into themes, interpreting the meaning, and reporting the themes. Four themes emerged …
Workplace Toxicity, Leadership Behaviors, And Leadership Strategies, Titin S. Atmadja
Workplace Toxicity, Leadership Behaviors, And Leadership Strategies, Titin S. Atmadja
Walden Dissertations and Doctoral Studies
Workplace toxicity may negatively influence the well-being and work performance of employees. Best practices of successful leadership approaches and behaviors have been unidentified when addressing low-toxicity work environments. The purpose of this qualitative narrative case study was to develop a deeper understanding of how leaders selected and applied specific leadership strategies and behaviors in nontoxic workplace environments. Data were collected from 10 participants in New Hampshire using a purposive sampling technique and semistructured interviews based on Alvarado's triangular model of workplace toxicity. This study was structured using a narrative approach to explore ways positive leaders practically implemented styles and behaviors …
Strategies To Minimize Perishable Food Loss In The Retail Grocery Business, Thankgod Chukwumeka Aleruchi
Strategies To Minimize Perishable Food Loss In The Retail Grocery Business, Thankgod Chukwumeka Aleruchi
Walden Dissertations and Doctoral Studies
Supply chain managers in the retail grocery industry face significant challenges in reducing the wastage of perishable food. Perishable food spoilage and deterioration in the retail grocery industry result in a significant loss of profitability and consumer satisfaction. The purpose of this multiple case study was to explore the strategies that supply chain managers in the retail grocery business used to minimize perishable food loss. The perishable inventory theory was used as the conceptual framework. Data were collected from semistructured interviews with 6 Pennsylvania retail grocery supply chain managers who implemented strategies to minimize perishable food loss and from organizational …
Exploring Sustainable Capital Acquisition Strategies Of Small Businesses, Naieche Brooks
Exploring Sustainable Capital Acquisition Strategies Of Small Businesses, Naieche Brooks
Walden Dissertations and Doctoral Studies
Small business owners encounter various difficulties in funding businesses. The purpose of this single case study was to explore strategies that some small business owners used to acquire capital to sustain their businesses longer than the first 5 years of operation. The resource-based theory was the conceptual framework for this study. Data were collected from semistructured interviews with a sample of 3 owners of small businesses in a metropolitan area in the southeastern United States and review of company profit statements. Five themes emerged from data triangulation and analyses: start-up capital access, private lender networking, motivation, self-realization, and external perceptions. …
Employees Expectation From Leaders' Ethics In Decision Making, Shirley Easter
Employees Expectation From Leaders' Ethics In Decision Making, Shirley Easter
Walden Dissertations and Doctoral Studies
The presence of unethical behavior continues to plague the global business community, however, and its impact in the finance industry is widely thought to be having an even more devastating impact than ever before. Scholarly literature provides little understanding of what drives ethical decision making, or the processes involved and a little evidence that ethical standards have been developed as part of leadership decision making training in finance. The purpose of this qualitative single case study was to explore the drivers and processes in the development of training that supports ethical choices that leaders make in their decision-making role within …
Public Sector Employees' Experiences Executing Strategic Management In A Political Environment, Aarion Lynn Franklin
Public Sector Employees' Experiences Executing Strategic Management In A Political Environment, Aarion Lynn Franklin
Walden Dissertations and Doctoral Studies
Public sector organizations have practiced strategic management for more than 30 years. Strategic management in the public sector is subjected to political influence, as resources and major decisions are typically managed by elected and appointed officials. The purpose of this descriptive phenomenological study was to identify and report the lived experiences of public sector employees who have been subjected to political influence while engaged in the strategic management of their organizations in the State of Maryland. The study's conceptual framework was based on stakeholder theory and economic theory of the firm. A purposeful sample of 15 Maryland State Government employees …
Competency Development And Implementation Among Direct Support Professionals In New York State, Johanna Loporto
Competency Development And Implementation Among Direct Support Professionals In New York State, Johanna Loporto
Walden Dissertations and Doctoral Studies
Direct support professionals (DSPs) serve an important function in the daily supervision and care of clients with intellectual and developmental disabilities (ID/DD) through standardization of technical, cognitive, and ethical competencies for all DSPs. It is not clear, however, how these DSPs and managers perceive the implementation process and utility of these competencies or whether implementation results in meeting the desired outcomes for clients. Using Donabedian's quality of care model as the foundation, the purpose of this qualitative case study in New York State to understand how DSPs perceived the implementation of the DSP core competencies under the direction of front-line …
Factors That Predict The Adoption Of Online Shopping In Saudi Arabia, Momen Nachar
Factors That Predict The Adoption Of Online Shopping In Saudi Arabia, Momen Nachar
Walden Dissertations and Doctoral Studies
Despite the increased numbers of online consumers, e-commerce growth is slow in the Kingdom of Saudi Arabia. In this correlational study, the technology acceptance model (TAM) was used as a theoretical framework to examine whether perceived ease of use of e-commerce platforms and perceived usefulness of e-commerce platforms could predict consumers' intention to adopt shopping online. A pre-existing TAM survey instrument was used to collect data from consumers (N = 95) who live in a City and have shopped at least once online. The regression analysis confirmed a positive statistically significant relationship between perceived ease of use of e-commerce platforms …
Employee Perceptions Of Fairness In Performance Appraisals And Job Satisfaction, Simon-Davies Amenyenu Nutakor
Employee Perceptions Of Fairness In Performance Appraisals And Job Satisfaction, Simon-Davies Amenyenu Nutakor
Walden Dissertations and Doctoral Studies
Business and management researchers have shown that performance appraisals have continued to remain a standard component of the human resource management (HRM) function and play an integral role in contributing to employee performance and job satisfaction levels. Recent researchers indicated that employees have continued to hold negative views about the degree of fairness and accuracy of appraisals, thus rendering the process a mere routine and periodic ritual detrimental to organizational efficiency and growth. The purpose of this study was to add to what is a paucity of data on perceptions of fairness of employees and examine the employee perceptions of …
Strategies For Succession Planning And Leadership Training Development For Nonprofit Organizations, Isaac C. Theus
Strategies For Succession Planning And Leadership Training Development For Nonprofit Organizations, Isaac C. Theus
Walden Dissertations and Doctoral Studies
Many leaders of nonprofit organizations (NPOs) lack strategies to replace leaders who leave the organization. An organization is in jeopardy of survival without an effective leadership development and succession planning strategy. The purpose of this single case study was to explore strategies NPO leaders use to develop future generations for leadership roles within the organization. Data were collected from face-to face semistructured interviews with 4 executives and 2 directors of a NPO in Texas and a review of documents including organization manuals, organizational charts, the employee handbook, and a management-in-training course. The human capital theory and succession theory were used …
Management Of Virtual Offices, Cheryl Donaldson Howard
Management Of Virtual Offices, Cheryl Donaldson Howard
Walden Dissertations and Doctoral Studies
Many organizational leaders manage virtual employees without the specific training and experience required for leading a virtual organization, which can lead to billions of dollars in lost productivity. The purpose of this multiple case study was to explore strategies managers used to manage a virtual office. The target population consisted of 4 managers located in the mid-Atlantic region of the United States who had a minimum of 2 years of experience managing virtual offices. The conceptual framework for this study was social exchange theory. Data were collected using semistructured interviews and a review of company documents. Data were analyzed using …
Employee Resistance To Disruptive Technological Change In Higher Education, Barbara Ann Miller
Employee Resistance To Disruptive Technological Change In Higher Education, Barbara Ann Miller
Walden Dissertations and Doctoral Studies
Employees can be resistant to work-based change, specifically when the change is due to disruptive or new technology. The purpose of this descriptive phenomenological study was to explore the lived experiences of 20 Swiss-based educational employees adapting to online technologies introduced in their workplaces. Disruptive innovation theory provided the conceptual framework for the study. Data were collected using semistructured interviews with 20 purposely selected participants from 3 Swiss-based higher education campuses. The modified Van Kaam method was used to organize and analyze the data. Four themes from participants' responses were identified: educational employees are not resistant to technology-based change, educational …
Sustainable Supply Chain Management In The Nigerian Consumer Goods Manufacturing Sector, Ekpen Theophilus Owie
Sustainable Supply Chain Management In The Nigerian Consumer Goods Manufacturing Sector, Ekpen Theophilus Owie
Walden Dissertations and Doctoral Studies
Supply chain practitioners in developing economies, like Nigeria, experience challenges in implementing sustainable supply chain management practices. Poor sustainability implementation engenders the negative effects of supply chain operations on people, the environment, and business continuity. The purpose of this qualitative transcendental phenomenological study was to explore and describe the experiences of supply chain practitioners in the consumer goods manufacturing industry in Nigeria about sustainable supply chain management based on the theoretical foundations of stakeholder and general systems theories. The focus of the research question was to examine the experiences of supply chain practitioners to understand the challenges in implementing sustainable …