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Overachievers, Procrastinators, And Failed Googling: Exploring Why Students Ask Librarians For Assistance, Jaimie Beth Colvin, Marc Vinyard, Colleen Mullally
Overachievers, Procrastinators, And Failed Googling: Exploring Why Students Ask Librarians For Assistance, Jaimie Beth Colvin, Marc Vinyard, Colleen Mullally
Marc Vinyard
Overachievers, Procrastinators, And Failed Googling: Exploring Why Students Ask Librarians For Assistance, Jaimie Beth Colvin, Marc Vinyard, Colleen Mullally
Overachievers, Procrastinators, And Failed Googling: Exploring Why Students Ask Librarians For Assistance, Jaimie Beth Colvin, Marc Vinyard, Colleen Mullally
Jaimie Beth Colvin
First Impressions And The Reference Encounter: The Influence Of Affect And Clothing On Librarian Approachability, Jennifer Bonnet, Ben Mcalexander
First Impressions And The Reference Encounter: The Influence Of Affect And Clothing On Librarian Approachability, Jennifer Bonnet, Ben Mcalexander
Jen Bonnet
Whether or not a librarian appears approachable in public service environments is critical to providing excellent service, conveying a welcoming space, and encouraging library users to engage with one of the key intellectual venues on our campuses. This study used an image-rating method to assess the influence of affect and attire on patron impressions of librarian approachability. Findings suggest that librarian behaviors do matter, with specific treatments resulting in increased or decreased perceptions of approachability. These findings not only support common sense assessments that an attentive and welcoming environment is essential to encouraging patrons to engage with librarians; they also …
Desk Statistics Under A Microscope = Improved Library Services, Susan [Gardner] Archambault
Desk Statistics Under A Microscope = Improved Library Services, Susan [Gardner] Archambault
Susan Gardner Archambault
This presentation offers a case study of how one library’s assessment of datagathered from its public service desk led to changes and improvements in service. The William H. Hannon Library at Loyola Marymount University (LMU) recorded all of the questions and answers asked at its Information Desk from Fall 2009 to the present using the Gimlet (http://gimlet.us) electronic question tracking system. A content analysis was performed on the data that led to advancements in signage and a new knowledge base of FAQ’s. In addition, new services were implemented related to technology and research that addressed user needs.
Assessing The Strategic Credibility Of Academic Library Circulation And Reference Departments, Rick A. Stoddart, Kathleen Chambers
Assessing The Strategic Credibility Of Academic Library Circulation And Reference Departments, Rick A. Stoddart, Kathleen Chambers
Rick A Stoddart
Health Disclaimers And Website Credibility Markers: Guidance For Consumer Health Reference In The Affordable Care Act Era, Deborah H. Charbonneau
Health Disclaimers And Website Credibility Markers: Guidance For Consumer Health Reference In The Affordable Care Act Era, Deborah H. Charbonneau
Deborah H. Charbonneau
This article reports on the current state of health disclaimers, online health resources, and credibility markers provided on public library websites (N = 105) for those seeking health information. In light of the Affordable Care Act (ACA), these findings have implications for consumer health reference services in public libraries. Approximately half of the public library websites in the study sample (n = 52, 49.5%) referred users to the ACA Health Insurance Marketplace website (HealthCare.gov). When referring to online consumer health resources, a small number of public library websites identified the authors of online health content (n = 16, 15.2%) or …