Digital Commons Network^™

“Cats, Dogs, And More? Service Animals In The Library And How One Library Developed Best Practices.”, Rebecca M. Marrall

Rebecca M Marrall

Responding to patron concerns about an animal in the library can be a difficult scenario for library professionals. But what if the animal in question is a service animal? How do library professionals best respond to patron concerns while respecting the rights of an individual with a disability and their service animal? This proposed poster session will provide an overview of how an academic library developed a Best Practices document for its personnel in order to consistently and respectfully address concerns about service animals, emotional comfort animals, and therapy animals. Furthermore, this document resulted in tailored recommendations for specific service …