Digital Commons Network^™

Coming Out Of The Back Room: Technical Services Breaks Loose, Lisa A. Palmer, Barbara C. Ingrassia

Lisa A. Palmer

Objective: Describe how technical services librarians at an academic medical center have embraced opportunities for campus outreach. The Library has long been committed to teamwork. As members of cross-departmental Library teams and campus-wide task forces, technical services librarians have utilized skills in information organization, integrated library systems, and problem solving to benefit colleagues, faculty, clinicians, students, and the public. Methods: Case study: Since the arrival of a new Director in 1998, much of the work of the Library is accomplished through cross-functional teams. Technical services librarians have contributed significantly to these teams and to campus-wide task forces. For a project …

Utilizing The Power Of Continuous Process Improvement In Technical Services, Lisa A. Palmer, Barbara C. Ingrarssia, Jennifer Varney, Penny Glassman, Elaine Russo Martin

Lisa A. Palmer

Objective: Examine the efficiency of work processes in the Technical Services Department, with the goal of reducing the turnaround time by 50% or more for three specific processes: (1) acquiring books for requestors; (2) implementing serials title changes; and (3) handling of journal issues from receipt to binding.

Method: In summer 2003 the Library initiated a Continuous Process Improvement project. The project’s goal is to reduce time and/or save money by examining and improving work processes. The charge for the Technical Services team is to (1) reduce the turnaround time by 50% or more for firm orders from when the …