Digital Commons Network^™

Planning Serendipitous Liaison Outreach, John Glover, Bettina Peacemaker

VCU Libraries Faculty and Staff Presentations

College and university students, staff, and faculty are busier in 2010 than ever before. Many students work full-time in addition to school. With budget cuts, staff members are doing multiple jobs. Faculty members are being hired as fixed-term, temporary, or adjunct instructors more than ever. People do not come to the library as much as they used to, and they are often in a rush when they do.

At the same time, evolving models of reference service mean that liaison librarians are often sequestered in their offices, working elsewhere on campus, or otherwise not available when their patrons happen to …