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Managing Disruptive Patron Behavior In Law Libraries: A Grey Paper, Nicole P. Dyszlewski, Kristen R. Moore, Genevieve Tung
Managing Disruptive Patron Behavior In Law Libraries: A Grey Paper, Nicole P. Dyszlewski, Kristen R. Moore, Genevieve Tung
AALL/LexisNexis Call for Papers
Nearly all law library staff have encountered, and likely will encounter, some measure of challenging patron behavior. In this article, the authors develop best practices based on their 2014 online survey of law library staff, follow-up correspondence with several survey respondents, and a review of case law and relevant literature within law librarianship and other fields.