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Utilizing The Power Of Continuous Process Improvement In Technical Services, Lisa A. Palmer, Barbara C. Ingrassia
Utilizing The Power Of Continuous Process Improvement In Technical Services, Lisa A. Palmer, Barbara C. Ingrassia
Lisa A. Palmer
In summer 2003 the Lamar Soutter Library initiated a Continuous Process Improvement project. The project’s goal was to reduce time and/or save money by examining and improving work processes. The charge for the Technical Services team was to reduce turnaroud time of certain processes by 50% or more, including (1) book acquisitions (from order to shelving) and (2) implementation of serials title changes. The team utilized value-added flow analysis to examine the processes and then did a six-month pilot project testing their recommendations.
The Team met weekly over four months to identify the specific steps involved in each process, review …